Pain Free Timesheet Management

“People won’t change until the pain of staying the same is greater than the pain of change.” The internet cites many sources for this quote, but whoever first said it really understands human behavior. And since humans own and run companies, this...

Building a Business: Change Happens

In this last installment of our Building a Business series we’re going to talk about change. Change is inevitable. In our second post of this series, Focus on Service Done Well, we discussed staying committed to your core purpose as a small business. This...

Building a Business: The Golden Rule

The Golden Rule states, “do to others what you would have them do to you.” Notice that it doesn’t say “don’t do to others what you don’t want done to you.” Therefore, “do to others” implies an active engagement of...

Building a Business: Choosing Vendor Partners

How did your fantasy football season go? You may be rethinking your draft strategy for next season or at least questioning some of the picks you made last Fall. A small business owner drafts players for his team in terms of his vendor partners.  His business success...

Building a Business: Focus on Service Done Well

I saw this situation unfold just the other day in my own backyard.  Two brothers were playing ball next door and the older, more experienced one wound up and threw a perfect pitch to his father.  I knew that he was the star pitcher on his travel team. Then the younger...

Building a Business: Great Companies Help People

Many businesses enter the new year with goals to improve their practices and bolster their bottom line. So how is it going?  In this new series, we want to help by sharing a few things we’ve learned in our 20 years of growing a successful telephone timekeeping...