Posted on 25 Jun 2014
To remain profitable, small business owners must be able to trust their off-site, remote workers. This trust begins by hiring the highest quality people and training them to do the highest quality work. The emphasis on quality, and not costs, will create a solid workforce and result in building long-term customer relationships.
William Edwards Deming was an American business consultant and statistician who was awarded National Medal of Technology in 1987 by President Ronald Reagan. One of his proven theories is illustrated below.
(a) When people and organizations focus primarily on quality, quality tends to increase and costs fall over time.
(b) However, when people and organizations focus primarily on costs, costs tend to rise and quality declines over time.
If you agree with Deming’s theory then your focus should turn to quality. You can interview and hire the best candidates, but as Deming said, “You can expect what you inspect.” This means that you need a system in place that helps you monitor and manage your remote, mobile workforce; a system that will aid in sifting the high quality employees from the ones that will dilute your staffing pool. An “inspection” system if you will. This constant sifting will ultimately build the finest workforce.
Here are 3 ways our innovative phone and web timekeeping system can help your small business build the highest quality labor force.
These are just a few of the ways that we can help you create an employee inspection system to build the best workforce possible. As Deming noted, higher quality leads to lower costs and we think fewer headaches as well.
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