Posted on 07 Apr 2014
This picture says more than a 1000 words about small business practices. Don’t worry. We will keep it shorter than that in this post.
But notice where the newspaper is…2 and 1/2 feet below the paper box. On the ground. In fact, every house in this neighborhood has a paper box, yet every newspaper was delivered to the ground. The paperboy was more concerned with being expedient rather than excellent.
Expediency in business is not always a good thing. In the matter of the newspaper, several problems could have resulted. A dog could take off with the papers chewing a mess in his wake. Or rain could ruin the paper. Would advertisers in the paper be happy to know that their ads are in danger of never being seen? Or minimally, an entire neighborhood street littered with papers is not attractive and not necessary.
Take the time to do it right. That’s what the poor example of the paperboy teaches us.
We appreciate feedback from our customers about our telephone timekeeping system. We know that as users they have insight that we may not have, especially industry specific needs. Many of the ideas get passed along to our brilliant software development team to ponder the possibilities. We often move forward, but we take our time.
Then before we release a feature or enhancement across the board, we will beta test with a small sample size to tweak and work out the bugs. We can’t get in a hurry. Integrity of our system is of the highest importance because our customers depend on us. The last thing our customers need is a new shiny feature that’s riddled with bugs and complicates, not simplifies their lives.
In the past few years we have released major new enhancements or features, but only after much work and testing. Our QuickBooks Interface is a remarkably powerful tool that saves valuable time processing payroll. Our improved mobile site now allows employees to view their schedules and time cards as well as clock in and out via the web. GPS technology can track the location of employee’s punches. The roll out of these features was slow and methodical. We worked very hard to break them ourselves before releasing them to our customers.
We are about to roll out an improved version of our scheduling tool. It will replace the current Shift Schedule ‘Beta feature’ that just a few clients have been testing for us. We have heard from the users of our new Job Scheduling tool that it is just what they wanted. We know the multi-job schedule view is also very valuable and it can still be seen as such from the Daily Schedule screen; and of course Schedule Viewer is for that 1000 foot view. We are always working to get it right!
We want to improve the lives of small business owners by offering them a proven way to control labor costs and increase customer satisfaction. Every new feature is produced with that one goal in mind. We will never race to release something new just to keep up with the competition if in the end it may cause more problems than it solves. We choose excellence over expediency.
Now, this is a much better example to follow.