Posted on 23 Aug 2010
Every so often we notice some minor technical problem that is affecting a small number of our users. Because of how closely we monitor our own system, we can always immediately see if the problem is with our own servers- but it gets a little more tricky when the problem is with a customer’s computer. One of the best aspects of Chronotek is that it can be accessed from any web browser, on any operating system. This means that Chronotek works on almost any kind of computer- PC, Mac, and even on mobile devices through our Mobile Chronotek feature. While this flexibility is a very positive feature, it also means that our support staff is often confronted with a baffling array of potential issues when troubleshooting problems that prevent users from accessing our system.
Faced with this broad range of potential problems, we always try to root out the most obvious and common ones right away. With that in mind, we wanted to provide this quick tip on internet options. One of the minor issues we experience the most is with some parts of the system appearing not to refresh quickly, or at all. Your dashboard screen may not show all the information you need, or you may not be seeing employee activity that you know is occurring. These users sometimes think that our system is running a little slow, or behaving sluggishly in showing their information, but the culprit instead is an obscure option within Internet Explorer.
If you think you may be experiencing this issue, don’t worry! There is a simple and fast fix that can have you back up to speed in no time. From Internet Explorer, find your “Tools” menu, and click on it. From there, find your “Internet Options”, go to “Browsing History”, then “Settings” and look for “Temporary Internet Files” . The setting you need is “Check For Newer Versions of Stored Pages”, and it should be set to “Automatically”. The actual process may vary depending on what version of Internet Explorer you’re using.
This is also a great time to remind users that we always encourage our customers (and friends and family!) to upgrade to the latest version of their Internet Browser. This is important not only from a Chronotek standpoint, but for the general usability and security of your browsing experience.