What you know is surely important, but maybe more critical is how soon you know it. Knowing that bad weather is coming is much better than knowing that it came and went. We talked to a janitorial customer recently who shared the importance of the speed of information.
He used employee handwritten timesheets, that he gathered and calculated (painfully) every 2 weeks. On payroll day, he would find out information that he needed to know much sooner-when it really mattered; when he could have taken action. He’d stare at a time card that added up to more than 40 hours for each pay week. That’s overtime pay at 1.5 times the normal rate. He couldn’t do anything about it then, but pay it. Now with access to live time card information 24/7 with our mobile app and telephone timekeeping system, he can see overtime coming and stop it before it happens.
He also mentioned that in his handwritten timesheets, pre-Chronotek days, he would see shift times at job sites that created concern for him. He knew that a good clean time for a particular customer was 2 hours a night, yet the clock in, clock out times showed work done in a little over an hour for several nights the week before. There was no way the quality of the work was good, but that was a week ago. Now he identifies these events live as they happen. He monitors clock in, clock outs on our mobile app, and if he notices something odd like a quick cleaning, he will immediately call the employee to inquire. Or he catches it the next morning when he reviews the reports from the night before. It is much better than finding out a week later, and that it has happened 3 more times.
Another way that live, instant information from our system helps him, is in quickly spotting trends. He runs a scheduled versus actual job report each morning and can easily see if a job took too long the night before. Did something problematic happen that he needs to know about and inform his customer? Something extra that he needs to bill his customer for? Or maybe the employee is milking the clock. An employee should get better and more efficient with experience, not slower, he said.
We love talking to our customers and hearing about their unique experiences. They teach us valuable lessons on how our system is simplifying their lives and making their businesses more successful. We hope that you can learn from them as well. As this particular customer has learned and is capitalizing on, information is often only as good as the speed in which it’s delivered.
Stay tuned and stay in touch by following us on Facebook