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Timekeeping Blog

Landmark Books Outline Success for Business Owners

Our most recent blog series entitled Managing Remote Employees dealt with the common challenges that small business owners face and suggested many creative management practices that can be implemented with a telephone and app-based timekeeping system.  In addition to having good management practices in place, a small business owner must have at the core of his business a proven business philosophy that guides all decisions.

Experience is definitely a good teacher and helps shape guiding principles, but much can be learned from the expertise and experiences of others.  We would like to suggest a couple of excellent books that we have read that are landmarks in business publishing.  They have been around for a relatively long time and have stood the tests. If you are just too busy to take on a reading project, simply download the audio version and listen to it while driving or doing desk time.   We are convinced there are many business savvy takeaways from both books.

The first book is The E-Myth Revisited by Michael Gerber.  E-Myth Revisited bookOriginally written in 1986 and titled, The E-Myth, this powerhouse was revised in 2004 and has sold more than 2 million copies.  To exercise a couple of overused clichés, this book is a game-changer and a paradigm shifter.  Gerber refers to the well-known statistics for small business: 40% fail in 1 year, 80% fail in 5 years, and 80% of the remaining will ultimately fail.  The book describes the approach necessary to be in the minority that succeed.   It’s all about working more ‘on’ your business than working ‘in’ your business.  If you are wearing all of the hats for your business then you likely aren’t spending enough time ‘on’ your business.  The irony is that taking the time to read this book is one of the characteristics of a successful small business owner.

The second classic book is Good To Great by Jim Collins, written in 2001.Good to Great book  Quoted from the Publishers Weekly review on Amazon, “To find the keys to greatness, Collins’s 21-person research team (at his management research firm) read and coded 6,000 articles, generated more than 2,000 pages of interview transcripts and created 384 megabytes of computer data in a five-year project.”   The team studied 1435 companies and the result is an engrossing read that lays out the key characteristics of the 11 great companies that went from good to great (i.e. companies that were built to survive leadership changes and generated stock returns that beat the general market by 7 times for at least 15 years).  Learn the key characteristics that cause Good companies to be Great.  Don’t let your mind drift with the thought that you don’t plan to build a publicly traded company.  The ideas presented in the book are fantastic for companies of all sizes.

We believe in these books and want you to read them. In honor of Labor Day 2015, if you like our Facebook page between now and Monday, September 14, 2015, we will enter you into a drawing to win both of them.  We will even let you choose between the paper version or CD (if available).   We hope to help make you wiser in your labor pursuits.


Managing Remote Employees: Preparing For Payroll

Getting payroll done does not make for a fun day, or two, for many small business owners. This is especially true if the company is still using handwritten time cards with its remote workforce. Does this look familiar?PayrollDay_PullingHairOut

In this last installment of our Managing Remote Employees series, we are going to cover how to prepare for payroll.  The first and best way to prepare for payroll is to begin using a timekeeping solution that automates the time card collection process.  With accurate time cards automatically stored in one place (instead of driving all over town to collect them), life gets a lot simpler.

Now, assuming that you’ve made the wise leap into technology (to spare your hair), or you are an existing customer, preparation steps for payroll can begin before the day checks are printed.  It’s easier to keep up, than catch up.  Automated time cards make this possible.   Each morning look for red flags on the Edit Time Card screen.  The red flags indicate missed clock outs.  You may have ditched the handwritten time cards for an automated clock-in  system, but you still have human employees, who will forget to punch out every now and then.  It is easier to monitor and fix these daily, than to wait until the end of the pay period when you may have several employees to contact.  Besides, 5 days later the employee may not remember what time he left the worksite.  We had one customer with an employee who routinely ‘failed’ to clock out; and she got tired of chasing him down, so she ‘failed’ to direct deposit his paycheck.  His wife called that morning and that problem was solved.

Along this same line, if you use our actual or Google map estimated travel time feature, we recommend to approve the travel records every couple of days.  The approved travel time is automatically factored in the  employee’s total accumulated time so you can keep tabs on overtime, and prevent the overage before it happens.

Now, when you get to your desk on payroll processing day, most of the work is done.  Simply double check for errors and run the time card report. Payroll hours are automatically calculated and can be easily viewed as a .PDF or a .CSV, or exported in our timesaving Payroll Snapshot tool.

If your company routinely has overtime issues, and particularly if you have a semi-monthly payroll, and/or are in California with expanded overtime settings, the Payroll Snapshot reports can accurately calculate payroll hours for regular, overtime, and other set pay types.  The automated overtime calculation is a true a life-saver for those with semi-monthly overtime calculations.  We have been told the Payroll Snapshot feature alone is worth the price of admission.

The Payroll Snapshot also integrates with QuickBooks seamlessly. By using the Payroll Snapshot, Chronotek directly exports your time cards into the Weekly Timesheets section of QuickBooks.  With the click of a button, send the calculated shift hours (including overtime and other pay types) to QuickBooks with absolutely no file handling.  The Payroll Snapshot can also be used to create exports for payroll companies, such as ADP, Paychex and Paycom.

One of our goals as an app-based and phone timekeeping solution is to simplify the lives of small business owners.  With our suggestions for preparing payroll, we hope to give you back time you can use to really grow your business, or spend time with family, or get your hair done.


Managing Remote Employees: Automated Job Budgets

Spreadsheets are powerful, but lifeless. A spreadsheet can have fabulous pivot tables, line charts and colored graphs to provide vital information as long as human hands are entering the data…and keep entering the data.  The information spreadsheets provide to assist with business decisions is only good if the data is current.  For a small business owner with hourly employees who use handwritten timesheets, maintaining job budgets on a spreadsheet is nearly impossible.  Yet it’s worse for a company whose only mode for tracking success or failure is whether or not he has any money left in the bank at the end of the month.   There’s a better way to monitor hours worked at jobs than tedious drudgery or sheer luck.

In this third installment of our Managing Remote Employees series we would like to suggest the best business practice on tracking job budgets.  It begins with using a phone and app-based timekeeping solution that automates the employee time collection process.  Employees need a simple way to clock in and out whether it is with a phone call or by using the app.  With either method, automated time cards are created by the system to bring life to the data evaluation process.

With our timekeeping solution, the best method to track actual job site hours worked is with our Budget Manager.  It provides a small business owner with vital up-to-date information on worked hours compared to the budget numbers.  Of course, too many employee hours could indicate several things: the job was underestimated, employees are padding their time cards, or they are working too slow.  But too few hours might mean that employees aren’t spending enough time on the job and the quality is poor.  Either way, a small business owner needs help.  She needs current information to make important management decisions.

For each job, create a budget for the contracted hours.  Then without any more effort, our timekeeping solution will crunch the numbers and quickly report actual hours versus budgeted hours for each job.  Create  job budgets for the entire year and then monitor the hours by week or month.  Know in dynamic, digital color-coded clarity via the Budget Dashboard if your budgets are on track, where they are headed, and if necessary make on-the-spot future scheduling changes to bring the budget back in line.  No need to wait to enter the daily timecard data into a spreadsheet to know how your jobs are doing.  The Budget Manager information is automated, live and predictive.

Breathe life into your management processes. Each morning instead of stretching your hands to do a morning full of data entry, simply log into your dynamic Budget Dashboard and welcome the new day with the current information you need to make the decisions when they need to be made. That is the power of using budgets in an automated phone and app-based timekeeping system.

Please check back with us for our next installment of Managing Remote Employees when we give smart tips on how to prepare for payroll.  Or make it easy on yourself to stay updated by subscribing to this blog and following us on Twitter.


Managing Remote Employees: Location, Location, Location

Location, location, location resounds in our second installment on Managing Remote Employees.   Yes, you can have confidence that your employees are really on the job site when they say they are.   Location tracking is one of the many benefits that a telephone and app-based timekeeping solution like ours can give you that handwritten time sheets cannot.  Johnny may write on his time sheet that he cleaned the building from 5-9pm, but he may have been in Bob’s Bar and Burgers an hour away by 6:30.

We work hard to provide the best tech-management tools to assist businesses with remote employees.  So how can you use technology to create automated time cards and be sure that employees are really on the job site?  We offer 6 smart tips:

  1.  Require employees to use job site landline phones to clock in and out if possible. The caller IDs of the phones used to clock in and out are noted on each automated timecard.   Question the employee about any phone number reported that’s not a job site phone.  You can also prevent the use of any phone number that appears on your account that you don’t want employees to use.
  2. Link job site phones to the jobs to ensure timecards are created from calls on site.   This essentially ties a phone number to a job preventing employees from clocking in with another phone.
  3. Use our smartphone app if landline phones are not available. The app is a great way for employees to clock in and out and it provides a very accurate GPS location track at the time of the punch in and out.
  4. Employees who don’t have smartphones can opt-in to GPS tracking that we get from their cell carriers.  We can currently get location tracks from the following carriers: AT&T, Sprint, T-Mobile, Verizon, US Cellular, Boost, (Canada) TELUS.
  5. Some customers want to retain the ability to use our voice features, such as Random Voice Verification and our Integrated Voice Messaging system which are not available on the mobile app, but they want the benefit of the accurate GPS tracks provided by our app.   So we have recently released our Dialer App.  For a description of the Dialer App, click here for the Google Play Store and here for iTunes. The Dialer App is essentially a speed dial into the normal toll free that your employees already use.  Once dialed in, your employee will still enter his employee code and job code, but the location track comes from the smartphone itself, and not the cell carrier.  The result is a very accurate location track. (Normal call charges apply).
  6. Enter addresses for all of your job sites and our Clock Locations screen reports if your employee was ‘on the job’ or ‘not on the job’. This information is based on the landline phone used, or the cell phone GPS track we received from the cell carrier, or the track we received from the device itself if the Mobile App or Dialer App is used.  For a great visual the map link shows the location of the track compared to the job site location.

Managing remote employees is always a challenge and while you can’t put it on autopilot, current technology does offer ways to simplify the task.  Steve Jobs said, “It’s not a faith in technology. It’s faith in people.”  We agree that technology is ever-changing.  From our perspective the accountability that technology provides gives you faith in people as the honest employees stand out.

Stay tuned for our next installment in the ‘Managing Remote Employees’ series in which we offer advice on how to make sure employees aren’t spending too much or too little time on your jobs.


Wet Paint….New Look!

We are pleased to announce that on Monday night (June 1st) we will unveil our new login screen and begiChronotekLoginScreennning changes to our user interface.

Customers will notice updated colors in the user interface and incremental enhancements as time goes on.   A new green ‘action’ color is used to better define the navigation buttons (such as the Save, Delete, and Cancel buttons).  These changes are designed to streamline the experience for our customers and enable us to easily incorporate future upgrades.

There are a few areas where the ‘wet paint’ signs are still hanging, so please bear with us as we refresh Chronotek.

Managing Remote Employees: Prevent Buddy Punching

One of the biggest issues that a small business owner with remote employees faces is not knowing what’s going on out in the field.   Is your employee really on the job when he says he is?   What if his co-worker buddy backs him up?  If he’s not on the job, but says he is, you are paying for unworked, unearned time that can undermine your bottom line.

You hope to hire hardworking and honest employees, but as we have quoted before, “You can expect what you inspect.”   And when your off-site employees are working together, there can be a cause for concern.  If your company is still using handwritten timesheets to keep up with employee hours, it’s as simple as an employee putting down hours for a shift that he really didn’t work and his buddy covering for him.  Or if using an automated system an employee can give his access code to his buddy and ask him to clock in for him at the job site.

Either way, it’s time theft.  It’s costly.   It’s unnecessary.

Our telephone timekeeping system offers some smart solutions to prevent buddy punching and helps to ensure that all hours reported are earned.

A popular management tool is our Random Voice Verification (RVV).  When calling to clock in and out, our system can randomly prompt your employee to state his name, and we record it for you to play back.  You can compare the random voice check against a voice file we made the first time your employee clocked in.  This layer of accountability when punching in/out lets your employee know that you are inspecting.

Another solution when you suspect that a particular team or crew may be buddy punching for each other is to use our alert system.   Set up the system to send a text or email alert to a supervisor when employees check in and out.  When the supervisor gets an alert, he can call the employees on their cell phones.  When one answers, he can ask the employee to hand the phone to the other employee.  One of our customers actually got a check-in alert and then drove to the job site to find that an employee was not there although she was clocked in.

A third idea is to use the Mobile App while physically monitoring the job site one night. Watch who arrives at the job site and then use the app to view which employees get clocked in.  See if an employee clocks in who wasn’t on site.

Finally, use our integrated voice message system.  Plan for a night when you will leave a voice message to a suspected employee that he will hear when he clocks into a job.  The message might say, “John, this is your supervisor, Jill.  As soon as you clock in and get this message, please call me from the job site phone.”   Or for an ultimate test, be on site and tell John in the message to meet you at the back door immediately.

By implementing these strategies systematically and routinely you should be able to flush out problem employees quickly and let the remaining know that time theft is not tolerated.   Check back soon for the next installment in our Managing Remote Employees series in which we will discuss more ways on how to ensure your employees are on the job site when clocking in and out.


New Blog Series Coming: Managing Remote Employees

In the United States small business owners employ roughly 11 million workers in just 4 industries: janitorial, security guard, home health and construction.  Most of these employees work off-site.    Still other businesses that employ remote workers include landscaping, painting, swimming pool, greenhouse, staffing, transportation/delivery and many more.  While we love and appreciate the workers who make up the backbone of our economy, we empathize greatly with the struggles that small business owners face who must supervise a remote workforce.

Relying on handwritten time cards for employee hours; paying employees when they aren’t on the jobsite; controlling overtime; staying on budget with monthly job contracts and preventing no-shows so that all jobs are covered are just a few of the issues and concerns that small business owners must overcome to remain viable in a tough economy. We care about small business owners and want to offer practical and strategic ways that our telephone and app-based timekeeping system can help contribute to their long-term success.

To this end, we will begin a new blog series entitled “Managing Remote Employees” that will offer smart solutions to many of these small business struggles.  Please check back with us soon, or even better, become an email subscriber to this blog or follow us on Twitter to stay up-to-date.


A Timekeeping Solution for Your Business?

We offer a telephone and app-based timekeeping solution that works great for most small businesses with remote employees.  For 20 years we have helped small businesses in many ways, and we can determine if our timekeeping system is right for you.   The best way to approach this is to explain the ways our customers have told us we have changed their lives over the years.

If these things could benefit your company then our timekeeping service might be a smart choice for you as well:

  1. Save companies money by controlling labor hours as we capture accurate time with a simple phone call or using the mobile app.
  2. Enhance employee management abilities with inventive tools to prevent time theft with GPS location reporting on clock in/out and a tool to deter buddy-punching.
  3. Help clients deliver terrific service to their customers by alerting them of no-shows to scheduled shifts they need to fill.
  4. Assure owners that budgets are met when they see labor hours dynamically plotted against the job budget.
  5. Give owners the time to work ON their business by reducing the time they work IN their business (i.e. timecards are automatically calculated to reduce pay period processing time – and diminish the stress level!)

We get very excited when we hear how we have helped their small business.  Feel free to read a few customer testimonials from those who have written us.

Our knowledgeable support team listens to potential customers to analyze and determine their specific needs.  We answer your questions and are able to give expert timekeeping advice.   It does not happen often, but the other day we talked to someone where we concluded that their current timekeeping solution, a competitor, is the better fit.  We don’t enjoy turning away new business, but we are all about long-term, mutually beneficial, trusting relationships.  And we want what is best for the small business owner.

If you own a small business with remote employees and need a reputable timekeeping solution that is easy and cost-effective to set up and start using, we are confident that in most cases we can make your life better.   But please know that we will be honest with you.  Either way, you are welcome to try the system to help with your decision.

Click here for a free 30-day trial.



Effective Alerts for Remote Employees

The Minimum Effective Dose (MED) is a medical term that is becoming used in non-medical environments.  It means applying the smallest dose possible to achieve the desired result; and anything beyond that is wasteful.  If a cup of water will extinguish a tiny fire it’s overkill, and a waste of resources, to dump a five gallon bucket of water on the flame.  MED is relevant in the remote employee telephone timekeeping world as well.

One of the most valuable tools to help manage remote employees is email or text alerts sent to supervisors.  Companies can set up two types of alerts:

  1. All check-in and check-out alerts. These alerts are sent every time an employee clocks in or out.
  2. Late or no-show alerts.   These alerts are based on schedules and are ONLY sent when an employee is a no-show.

There is an effective way to handle alerts.  It’s the MED of alert management. 

All check-in/out alerts are beneficial when monitoring new or “problem” employees.  A supervisor receives the alert and then calls the employee on his cell phone, “I see that you just checked in.  Is everything going ok?”  The employee now knows that eyes are on him.    But if these alerts are applied to all employees they can become overwhelming, even a nuisance.  A company with 20 employees that work 2 jobs every night would trigger 80 alerts each night.  Make it 40 alerts if you don’t set the check-out alerts.  That many alerts will eventually become ineffective, not to mention unnecessarily disruptive.  The last thing you want is a supervisor turning off all alerts.    And why do you need these alerts for Susie?  She’s been a solid, faithful employee for 6 years.

On the other hand, create job schedules with late alerts to receive alerts only when employees are a no-show.  These are the alerts that really mean something.  They indicate that action must be taken to get the job covered. These alerts are the Minimum Effective Dose and their effectiveness must be preserved by limiting unnecessary alerts. If all check-in/out alerts are used for every employee, then these very important late alerts will get lost in a sea of texts or emails.

Any alert received should be actionable.  A strategically used check-in/out alert means that the supervisor will randomly follow up with the new or problem employee until the issue is resolved; after which the alert should be stopped.  A no-show alert gets a supervisor’s attention so he can get the job covered.  And yes, set late alerts for Susie’s schedule too.

Don’t pour a bucket of water on the problem when a wisely employed cup will do.  Go for the Minimum Effective Dose.  Using alerts effectively will help cure the headaches of managing remote workers.


Advice from a Janitorial Business Owner

We recently had a chance to ask one of our long term customers about his success and his business philosophy, specifically as it pertains to profitability.  We try to use this space to offer helpful information to small business owners as it is our corporate purpose to change lives by offering a proven way to manage employees and save money on payroll. Sometimes, however, the best advice comes from a comrade who understands the day to day struggles of small business ownership, but yet has found a way to be successful.

David owns a janitorial business in East Texas employing over 100 hourly remote workers and manages well over 100 job sites. We believe that David is more than qualified to share his thoughts and that his insights are valuable to all small business owners. It has been said that many receive advice, but few profit by it. We hope to reverse that trend in this case.

Chronotek: David, we’ve heard that profit margins in the janitorial industry range from 10-28%. Does this sound right?

David: Profit margins do vary quite a bit depending on the size of the organization. Early on, it’s easier to have a higher profit margin as there is much less infrastructure to support. It’s also typical at a company’s start that larger accounts are out of reach so the focus goes to small and medium sized accounts, which generally will produce a higher profit margin, however, that part is mostly due to labor than infrastructure. We all want the highest margins possible while still remaining competitive. I’ve heard of organizations with a smaller profit margin than the 10% you mentioned but that can’t sustain a business for long.


Chronotek: Don’t people vary on how they calculate profit margins?

David: It’s measured differently by organizations. Some will give a number based on how much money the owner has available after paying labor/payroll, bills, taxes and expenses. A truer measure is how much is left after the owner has paid himself/herself. 10% after everything is usually a good target in this industry.


Chronotek: How do you maintain your profit margins year in and year out?

David: The profitability battle is won or lost (in my opinion) in three areas. First, labor is the biggest contributor of all, and also is measured differently depending on who you speak with. I like to fully burden my labor to include taxes (Soc. Security, Medicare, Unemployment Insurance, Worker’s Comp Insurance). Since those numbers are percentage of labor based, it’s not complicated to know what your overall labor burden should be. Total labor cost for a healthy organization should not exceed 50% of revenue. You’ll have some above, some below but on average should be at that number. Proper proposal generation/pricing, having a cleaning strategy in each account, monitoring the time and efficiency and a proper time management system are essential to making that happen.

Second, keeping infrastructure realistic can make or break success. It’s easy to get caught in a growth spurt and suddenly add too many people to manage the business at different levels. Too much too quickly and the profits are gone. I’ve also tried to keep myself involved in areas I do best. The things I did to manage the business were necessary but once I could afford to hire staff, it made sense to hire people who were very competent in the areas I was weaker in.

Third, are expenses. Again, this can come with a little success. Once things reach a point where everything is paying for itself (and the business owner), you start thinking that it’s time for a new office, new company vehicle, increased advertising etc. Slow and steady works much better here. The old adage “don’t spend money you don’t have” is appropriate. While debt is necessary at times, the more you can do without it the better. If it is necessary, managed debt must be the way to go as unmanaged debt will sink a business.


Chronotek: David, thank you for time and your candid, insightful responses. There are plenty of great take-aways for small business owners across all industries.

David: Might be a little longer of an answer than what you were looking for but thought to share.


It’s not often that a successful business owner will share his secrets and strategies with others, so we were blessed that David was so forthcoming. We are still early into 2015 and there’s plenty of time to implement sound business practices that will pay long-term dividends. One great idea is a remote employee timekeeping system. At least David thinks so.


Location, Location, Location Confidence

We have mentioned many times that companies lose about 10 minutes a day per hourly employee to time theft. This is most common when employees use handwritten timesheets and exaggerate the numbers.  With automated timekeeping systems employees can call or use the app for precise timekeeping.   No more handwritten timesheets, no more exaggerating, right? Almost. There’s another factor to consider.  Where was the employee when he punched in or out?

We call this location confidence.   If he was at home or in the drive-thru at McDonald’s, then that’s time theft, too.  It’s unearned time that you are paying for (including payroll taxes) that could also be contributing to overtime (or the 30 hour a week average according to the Affordable Care Act).

For small businesses to survive these changes it is vital to protect the bottom line with the use of a remote employee timekeeping system that uses the available GPS technology to give the best estimate of an employee’s location when clocking in and out.

Chronotek timekeeping offers 5 tools to help discern employee location:

  1. Cell phone GPS location tracks. If employees call on cell phones to punch in and out, their cell carrier can provide Chronotek with the GPS tracks of their clock in and out locations (on opted-in phones). Simply compare the clock location to the job address on our Google Map.
  2. App-based GPS location tracks. When employees use our app to clock in and out we stamp their location using the device’s GPS. We have seen this show amazing accuracy. The clock in/out events can be easily reviewed on a map.
  3. Caller ID is captured on all calls. If the employee uses the job site phone to clock in and out, then you know he is on site. View the call log and/or time cards to see what phone numbers employees are using when clocking in and out. The other day we helped a customer confirm that his employee clocked in with the job site phone, but the customer noticed that the employee clocked out with a different phone. It turned out to be the employee’s home phone!
  4. Restrict clock ins/outs from the jobsite landline phones. Using site phones ensures that employees are on site when punching in and out.  Link the jobsite phone to the job, and timecards are automatically associated the correct job.   Also, unauthorize any phone numbers that are not allowed (such as home phone numbers).
  5. Set the acceptable Tracking Accuracy/Verification Threshold on a job site address and if a GPS track is detected outside of this parameter, the Clock Location screen will flag that punch as not at the job. This is just another tool to help alleviate some of the daily stresses of managing remote employees.

Location confidence takes timekeeping to another level. As the saying goes, what matters is location, location, location. It’s a vital piece of the remote employee management puzzle that must be solved to protect your company profits. Our timekeeping solution gives you the accountability tools for confidence in the integrity of the time cards. If your employee is picking up a double cheeseburger and a Dr. Pepper, you’ll know that it’s on his time and not yours.

How To Start off the Year with The Best Timekeeping Solution

As the year closes, be honest, you’re considering a gym membership.  It’s an annual tradition, right?   Let’s pretend that in your community there are 2 fitness franchises, Gym A and Gym Y, and they are across the road from one another.  Both are similar in price, size and quality and variety of equipment. The one difference is hours of operation available to its members.  Gym Y has 5am to 9pm hours while Gym A across the street is open 24/7/365 to its members via an electric key fob.  With everything else being equal, why wouldn’t you drive across the road and choose Gym A?  Sure, you may never go between 9pm and 5am at night, but you CAN.  What should you look at when making choices?

When small business owners with remote, hourly workers search for an online telephone timekeeping system they can find a plethora of options. Many have the same features at similar prices: telephone and app-based clock-in methods, GPS location reporting, scheduling, etc., so it’s important to dig to find the discriminating differences.

Let’s look deeper at 3 key factors to consider when choosing the right timekeeping system.

  1. How long has the company been in business?   Choose a company with a long, proven track record.  These companies have  figured out how to be successful in a competitive market, which is indicative of the quality of the product and service.  It’s also a sign  that the company will be around to serve you as long as you need them.   Chronotek started 20 years ago with a mission to change the lives of small  business owners by offering a proven way to control labor costs and  increase customer satisfaction.  That is still our goal today and will be  for years to come.
  2. How do you like the customer support?  Most timekeeping companies will offer a free trial.   Use this time to not only learn the system, but to also test the responsiveness and  helpfulness of the support team.  Keep in mind that you are forming a  long-term relationship with a service provider that can be integral in      saving your company thousands of dollars in payroll.  Be certain that you have the ability to access the pleasant expertise you need from a team that is genuinely pulling for your success.  We outline our customer support philosophy in our blog post, Not Your Vendor.  You can also check out what a few of our customers have said about us.
  3. What does the company website look like?   Does it appear that the company invests in keeping the site up to date and fresh?  Or is it analogous to a 1980′s big hairdo and hasn’t seen an upgrade since the mullet?   This could indicate that the company is struggling and can’t afford to make capital improvements to its online storefront, the face of the company to all prospective customers.  Chances are that a company that can’t keep its front-end relevant may falter maintaining its backend, the part that is most important to customers who rely on the service and protection of its data. It’s not perfect, but we are proud of our site. It has changed a few times in 20 years.

We do hope that you join the gym as it’s a great idea, but to preserve the good health of your small business, we really encourage you to start off the year with a proven timekeeping solution. We would love to be that choice.


Friendly People Make for a User-Friendly System

Every software designer strives to make his user interface user-friendly. It’s doubtful that anyone starts out with the goal in mind, “Let’s make this as hard as possible!” But as we know, the world is full of systems that fall short of friendly.

To facilitate the learning process, there may be guides or help menus available to explain the product and its features.  And these guides can also be easy or difficult to understand. The testing with a new service may be time consuming and end in frustration, but it doesn’t have to be that way.  What makes the difference?

A good company will have one more resource that the consumer can tap into: real people.  Real people who want to help via phone, email, webinars or live chat.  When we have an opportunity to interact and train with a new customer, she often remarks how easy the system is.  The difference is considerate human interaction.

We work very hard to make our system very easy.  We constantly scrutinize our interface and listen to customer feedback on how it can be simplified. We also have instruction guides; we email out helpful hints and we offer free training webinars.  The difference is our stateside, knowledgeable, friendly support team is passionate about changing the lives of small business owners by solving their timekeeping problems.  This interactive personal care is the secret to shortening the learning curve and it’s why we give you 30 days free to learn it on our dime.  We believe so much that our remote employee telephone timekeeping system will change your life that we are willing to provide you free customer support and helpful materials while absorbing the expense of the trial period.

User-friendly is quite simple with the help of a friendly support team.  Don’t give up before giving us a call.  Allow us to help you get set up on a cost-saving service that will actually change your life!


Happy Thanksgiving

We want to wish our Chronotek customers a very happy and blessed Thanksgiving season. We know that you work hard every day to keep your small business dreams alive and we hope that you can relax and enjoy the fruits of your labor for a day or two.

To help with that, we have a holiday tip for you. If your staff is off for Thanksgiving Day, turn off late alerts companywide with one click of the mouse. Go to your company setup screen and uncheck the “Enable Alerts” box.  Just don’t forget to turn them back on again after the holidays.

For 20 years it has been our mission to change the lives of small business owners with a simple, yet effective timekeeping solution and it’s our privilege that you trust us with this assignment.  As we move forward, we will continue to work hard to maintain your trust and to provide you with the easiest and most comprehensive accountability system available.

Thank you for allowing us on this journey towards your dream.  We are grateful to be a part of it. Enjoy your day!

The Chronotek Mobile App Is Here!

If you haven’t tried Mobile Chronotek, it’s time to put your best employee management device in your pocket.  Step away from your office, take a walk, but stay connected to your small business.  Supervisors use Chronotek Mobile to see who’s clocked in, who’s late, who’s a no-show in the past 12 hours, who’s approaching 40 hours for the week and more.   And now the free Mobile app is available.  Search for Chronotek Mobile.   Our Mobile website users now have options!

The app is also a dynamic tool for your employees. They can use it to easily clock in, check their live schedules and view their time cards.    Read more  about the freedom that the app (or mobile site) can provide.  Mobile Chronotek has something for everyone; and it will just get better!

Enhance your remote employee management experience with our web and telephone timekeeping solution.  Go to your App Store and download Mobile Chronotek today. Then enjoy a walk. You deserve it!


Fall Into Better Business Practices

Fall is here and with it comes a refreshing sense of relief and revival. The summer heat has passed, the busyness of vacations is over, and the kids are back in school. It is a time when many business owners consider better business practices to carry into the new year.

A new approach to tracking remote workers with a web-based and telephone timekeeping system can save companies both time and money.  Here are  “Fall Four-Ward Strategies” for companies with remote employees.

  1. Chronotek Mobile – now an App.  Our app has been released on the Google Play Store and the App Store. It’s a great tool for your employees to use to check their schedules and view their time cards. No more printing and emailing schedules or requests by employees for their hours. Give them the power to access this secure information and recapture your valuable time needed to prospect for new business. Chronotek Mobile is also a great management tool for supervisors.
  2.  QuickBooks Integration.   Are you still manually entering time into QuickBooks for payroll?  Save time and use our QuickBooks Interface (API) to seamlessly export time card data from our system to the employee timesheet section of QuickBooks. Implement this one change in your business practices and you’ll have more time to enjoy the seasons change.
  3.  Budget Planning Tool.  Get started on the right foot with new projects and clients by using our dynamic new Budget Planning Tool. Create a budget of hours for the season or term and see employee hours calculated against the budget with live, color-coded charts that display the status. Know easily and quickly when budgets go off course and make quick scheduling corrections with the fully integrated Schedule Manager. This tool can keep your budgets on track to preserve your profitability and also help you discern overtime. Chances are budgets gone awry indicate employee overtime.
  4.  Over 40 Check Report.  With the Affordable Care Act (ACA)  looming in 2015, businesses with fifty full-time equivalent employees will have to provide health insurance coverage or pay a penalty. It is imperative to closely monitoring employee hours to keep them under 30 hours per week. Check employee weekly hours (ranging from the most to the least) with the Over 40 Check Report. It is impossible to monitor this with handwritten timesheets.  According to a national study, employers lose 10 minutes a day due to employee theft.  That’s almost an hour a week, which could be the difference between 29 and the statutory 30-hour full-time status.

Walt Disney said, ”We keep moving forward, opening new doors and doing new things because we’re curious, and curiosity keeps leading us down new paths.”    The man knew a thing or two about building a business (wink).   Start on a fresh new path this fall by trying these 4 great business practices and see how they can transform your business.

Timekeeping Technology’s “High 5″ Ways

Google’s automated car has been receiving a lot of attention in the news lately. It’s a car that can drive itself and could be a major breakthrough for certain segments of our population, such as the disabled and the elderly. However, the automated car may be a setback for some professions like taxi drivers and chauffeurs. Mercedes and other car makers also plan to roll out automated big rig trucks by 2025.  The introduction of new technology is a constant, driving force in our world and small business owners need to keep their eyes on the road and their hands on the wheel.  This means that they have to learn how to change their business practices to integrate technology into their corporate strategy.

Many small business owners with off-site employees, in industries such as janitorial, building maintenance, security guard, construction, greenhouse, pool maintenance and lifeguards, painting and landscaping, have discovered that using telephone and online timekeeping technology to replace handwritten timecards is a necessity to business survival. Chronotek’s timekeeping system provides a proven and efficient method to save money on payroll by capturing accurate punch times.  In addition, the innovative management tools set small business owners in the direction they need to go to make the best business decisions.

Here are the super “High 5″ ways that timekeeping technology helps small businesses with remote employees maintain their competitive edge going forward.

  1. Automated timecards are stamped and created  by a phone when the employee calls or logs in. Since the employee initiates the action, he can’t debate his time or “fudge” it.  This simple 11 second act alone can save small business owners 2-6% on payroll.
  2. Job schedules with no-show alerts protect the customer base. A supervisor can act on an alert she receives by text or email when a job isn’t covered, instead of a call from an angry customer.
  3. Linked job site phones and unauthorized cell phones ensure that remote workers are on the jobsite when clocking in. Stop paying for unworked, unearned time. This is vital to cutting back on overtime and keeping employees under 29 hours.
  4. Job budgets keep your monthly and annual contracts on track and highlight the jobs that are going over or under budget and need attention. Budgets are the best way to monitor and protect the bottom line.
  5. GPS tracking for employees who must use cell phones gives the small business owner confidence that the punches are from the jobsite. And because the employees know that they are tracked, it’s a great accountability tool.

Until technology eliminates the need for off-site workers, small business owners should educate themselves on the innovative timekeeping technology tools that will take them into the future. The management of labor hours and job site administration are too important to trust to handwritten timecards and the honor system. This is especially true in today’s tough economic climate; although we have seen our customers grow and prosper using these advances in telephone timekeeping.

Businesses that fail to transition to technology will find themselves broken down on the side of the road, while wiser business owners who grip technology will continue to pick up speed, driving straight down the highway into a bright future.



Chronotek Timekeeping Midyear Review

It has been a busy year for us in the world of telephone timekeeping. As Ferris said, “Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it.”

We want to pause for a moment at the midyear point and look back at what we have been doing at Chronotek this year. This is more for the benefit of our customers who are so busy that they may have missed a few things.

  1. Budget Planning. We unveiled a new budget planning tool to help keep your job contracts on track. It is powerful. It is simple. It’s unbreakable, so give it a shot. We wrote several blog articles about it. Take a look at our Budget Series.
  2. Calendar based Job Scheduler. We released a new calendar based job scheduling module. With Schedule Manager, you can create schedules with many recurrence options and receive late/no-show alerts.  It also shows you an employee’s weekly hours across all jobs so that you don’t schedule her for overtime. You can view and schedule by employee or job. Read about Smart Scheduling.
  3. Prohibit Unauthorized Phones. We made it possible for you to mark phones as unauthorized which will prohibit your remote employees from using them to clock in or out. The call attempt is logged for you to see. Unauthorized News.
  4. Employee Notes. We added an employee Notes tab. Make customized labels and track notes on employee call-outs, raises, bonuses, termination reasons, etc.
  5. Job Notes. We added a Job Notes tab. Supervisors can log notes about work performed, facility size and details, issues incurred, alarm codes, etc. Managers can leave notes for supervisors to review.
  6. Enhanced location features. We are licensed with Google Maps to offer enhanced location features. When adding job sites enter the address and see the location populate on the map. We are in the early stages of these exciting new capabilities, particularly with a new travel/mileage feature that will be released soon, so stay tuned.
  7. Smartphone App. We are in the final stages of developing our smartphone app for iPhone and Android and registering with the app stores. The App version will be very similar to our existing mobile site which we hope that you are utilizing. Read 8 reasons why you should be using it to monitor your off-site workers.

It has been said that 7 is the number of completion, but we promise you that we are not finished. Simplifying the lives of our customers is our highest priority and as long as we continue to discover ways to make this happen, our hands and minds will be busy.

Don’t miss anything. Be sure to stop and look around once in a while.

An Inspection System For Remote Employees

To remain profitable, small business owners must be able to trust their off-site, remote workers. This trust begins by hiring the highest quality people and training them to do the highest quality work. The emphasis on quality, and not costs, will create a solid workforce and result in building long-term customer relationships.

William Edwards Deming was an American business consultant and statistician who was awarded National Medal of Technology in 1987 by President Ronald Reagan. One of his proven theories is illustrated below.

Quality =Results over Costs

(a) When people and organizations focus primarily on quality, quality tends to increase and costs fall over time.

(b) However, when people and organizations focus primarily on costs, costs tend to rise and quality declines over time.

See more on Deming

If you agree with Deming’s theory then your focus should turn to quality. You can interview and hire the best candidates, but as Deming said, “You can expect what you inspect.” This means that you need a system in place that helps you monitor and manage your remote, mobile workforce; a system that will aid in sifting the high quality employees from the ones that will dilute your staffing pool. An “inspection” system if you will. This constant sifting will ultimately build the finest workforce.

Here are 3 ways our innovative phone and web timekeeping system can help your small business build the highest quality labor force.

  1. Location, location, location. We give you 2 methods to oversee the location of your employees’ punches.  The first is our GPS tracking feature on cell call clockins. This is a great accountability tool as your employees know they are being monitored. We track the  location at clock in and out. If your employees complain about being tracked…well, to paraphrase Shakespeare, ‘he who protests too much…’ Secondly, our Linked Phone feature will highlight those employees using unauthorized phones to clock in/out. You want your employees to use your customer site phones if possible. This ensures that they are on-site.  Go one step further and mark the phone as Unauthorized.  When an employee tries to clock into a job with an unauthorized phone, the call log will show the unsuccessful attempt and the phone number used.
  2. Keep tabs on employees who are consistently late. The Late Report will list employees who are late to scheduled jobs and the number of minutes late. Also review our Daily Schedule screen for no-shows to scheduled jobs.
  3. Catch employees who buddy punch for each other with our Random Voice Verification. Use this feature in conjunction with check-in alerts to enhance your employee inspection processes. If you have suspicions about a couple of employees who work together off-site, use check-in alerts to monitor them. When you are alerted that they have both checked into a job, call one on his cell and ask him to put the other on the line. You may not catch them this time, but they will know that you have eyes on them.

These are just a few of the ways that we can help you create an employee inspection system to build the best workforce possible. As Deming noted, higher quality leads to lower costs and we think fewer headaches as well.

Prevent Use of Unauthorized Phones

We have been listening to our clients.   There is concern when employees call to clock in using a phone they were not authorized to use.  Maybe it was their even their home phone!   No more.   We have just the tool for your managerial toolbox.  A big concern for companies with remote workers is trusting that their workers are on the job site when punching in.   If your workers are required  to use the job site phone you can now tag other phones as “unauthorized” which will prevent it from being used to clock in/out.

If your worker attempts to clock in/out from an Unauthorized phone, a message plays stating that the phone is unauthorized and the clock in/out is prevented. This message is a signal to your employee of higher accountability measures. We capture the call attempt and it appears on the Chronotek Dashboard and the Call Log – fully noted as unauthorized.  Use this valuable information for performance reviews.

The setup is easy.   Chronotek gathers not only the Caller ID (phone number) but also contracts with a company for the name of the person/company registered to that phone.  Filter on Residential lines to search for home phones, or filter on Mobile phones.  Simply check the Unauthorized CID box to tag the phone as Unauthorized for clocking in and out. It really is that simple.

Use the Unauthorized Phone feature in conjunction with Linked Phones (refer to our online System Guide) to tighten up your management efforts and enjoy greater control of your workforce.

More tools. Less effort. Timekeeping really can be simple.

Budgets 103: Control with Integrated Scheduling

We believe that budgets are the target and that schedules are the plan to hit the target.

An airplane has a landing destination, but there is a control in place, called the pilot, that brings the plane in.  She will make adjustments along the way in speed and altitude to keep the aircraft on course.

Schedules are your control to ensure that your budgets land on target.

In this budget session we want to offer 3 reasons why integrated scheduling  gives you the edge in budget planning.

  1. Life happens. You started with a budget plan, but then employees started working the plan. Things got a little off course.  Chronotek plots each budget progress on the Budget Dashboard. The cautionary yellow and red colors on our charts advise you when actual hours are coming in too low or high suggesting scheduling changes.   Control the destiny by changing the schedule.  Use the integrated Scheduler button on the budget screen to access Schedule Manager and quickly make these changes. This will protect your budgets throughout the intervals.
  2. 1000 foot view.  Chronotek gives you the airplane window shot of each job incorporating the actuals, and schedules with the budget.  As employee actual hours compile against the budget, and the future schedules get calculated in, Chronotek predicts where the budget will land at each interval along the way through to the end of the term.  See where adjustments need to be made and quickly make them with the Integrated Schedule option.
  3. Empower your supervisors. They may not have access to the budget screens but they can see the budget numbers and interval variances for each job on the Schedule Manager screen. This equips them to make necessary scheduling changes along the way.

Your profitability on each job is too important to leave to chance. Seize the power of predictive technology by creating a budget plan with integrated schedules and control every budget.

Pilot your budget to a smooth landing.

Budgets 102: Budget Term vs. Budget Interval

Now that you have decided to “Just Do It” and use our Budget Planning tool, let’s get started on the right foot.  It begins with the basics of setting up a budget and understanding the concepts Budget Term and Budget Interval.

Budget Term is the full length of the contract, the start and end date. It may be seasonal, annual, or even shorter if it’s a one-time project. Let’s say you have an annual budget. For the start and end dates, enter January 1 to December 31. Then enter the total budgeted hours for the year. For example, if your budget is to clean a building 10 hours a month, budgeted hours for the year are 120. If you are jumping in midseason, but have timecards in our system since the first of the year, go ahead and still create the annual budget with the total hours for the year. We will apply all of the actual hours year-to-date against the live budget. New customers can define the Budget Term for the balance of the year and enter the budgeted hours remaining.  As a general rule, use the contract end date so the system can predict where the budget is headed.

Budget Interval, on the other hand, equates to how you choose to monitor the budget. This can be a weekly, monthly, quarterly  or custom interval. The main idea of Budget Planning is to help you make better decisions. How often do you need to break out status updates on the health of a budget in order to make the best decisions?  The system automatically flags each interval in red, yellow or green based on the variances between the interval budget and the actuals. In the example of a yearly budget with 120 hours, you may choose a monthly interval. Set up the Budget Intervals for a monthly distribution.   Our system can evenly distribute the 120 hours across 12 months. Or you can choose to have the system weight the distribution by days in the interval (February only has 28 days, and would be allocated less hours). Tighter budgets may require more diligent screening with a weekly interval. We also give you the option to customize the intervals by manually entering the numbers. For example, you may create a budget with weekly intervals that are evenly disbursed, but then you can customize the weeks if holiday weekends need more or less hours.

It is easy to get started. Create your budget and input the total number of hours for the budget term and then track by your chosen interval, weekly, monthly, quarterly or custom. Once you have created the budget Chronotek does the hard part.

Enjoy the power of predictive technology and future vision.

Budgets 101: Just Do It!

You’ve been reading our blog entries about our new Budget Planner tool and you are excited. It’s the live, real-time and interactive budget data that you know is needed to effectively track labor hours and stay on target with your contracts. Predictive technology to systematically suggest schedule changes has been beyond your wildest dreams.

But you have not started to use it - yet.

Although you admit that your spreadsheets are highly inefficient and time-consuming, it’s what you know.  You might think you do not have time to try something new.  Can we simply shout from the mountaintops, “Just do it!” ?

The beauty of our Budget Planning tool is that it is very simple to use.  Once set up the system calculates every variance number for you in real-time.    Even better news… you can’t break it, and you can’t mess up anything.  The budget tool does not affect the operation of timekeeping, so you can try this new feature with confidence.  Made a budget and need to change it? No problem. Need to delete it and start over? Again, no problem.

Even if you are midseason in a budget year, it’s not too late. Create a budget for the hours and interval you have remaining. Or create a budget from the beginning of the season with the total budgeted hours and see how the actual hours to date compare against the budget hours. If you choose one way and change your mind, no problem. Just delete and start over. Our Budget Planner tool is as indestructible as a Stretch Armstrong action figure.  And  even more powerful for your business!

Read more about how to get started in the Budget Planner guide under the References menu item on your web-based account. It won’t be long before you are ready to destroy your spreadsheets and harness the power of real-time budget planning.

Just do it.

Automated Budgets Ensure Best Laid Plans

The best laid plans of mice and men…

The budgets you made looked great on paper. All of your remote, hourly workers were under 40 hours and your jobs were scheduled according to the budget. Then something happened.   Your paper plans were put into practice and you are stunned as you look back over the handwritten timesheets a week later.   How many times have best laid plans gone astray?

Budgets are off, schedules were not followed. Some employees exaggerated the hours they worked, and a couple of jobs took longer than expected.   The life of a small business is too fluid and unpredictable to rely on the static nature of paper budgets, schedules, and hand-written time sheets.  And your time as a small business owner is too precious to waste on a method that’s highly imperfect and a source of constant frustration.  But the automation of Chronotek can simplify your life and keep your best laid plans on track.

Now Chronotek Budget Manager allows you to create and monitor budget information on your web-based timekeeping account.   Everything is real-time so you know exactly when a budget is not being met.  The Budget Dashboard is a console with easy-to-view graphs, charts, and grids that show which jobs are on the path of going over or under budget.  The real power is released when Chronotek’s new calendar-based Schedule Manager uses Budgets to assist with keeping up necessary schedule changes.

Preserve your plan!  For the first time, supervisors have ready access to live budgets in order to plan the schedules.

Protect your profits!  Budgets become alive when we join actual hours and future schedules at every interval, ensuring control of the end result.

Predict your future! Predictive Technology takes this one step further by automatically and systematically suggesting schedule changes, empowering supervisors to make the right decisions.

Don’t leave your business plans to chance by struggling to manage remote employees using static spreadsheets for budgets.  Seize the power of predictive technology and the value that real-time budgets have when they are integrated with live timecards and schedules.

Give your best laid plans the advantage of budget automation.

NEW** Stay on Budget Using Predictive Technology

We have all come to the end of the month with a sick realization that there’s more month left than money.

If you bid on jobs based on annual or seasonal labor hours, your small business might have a similar situation.  If each month there is more calendar left than budget hours, you can find yourself over budget, compounding your losses each month.  If too many of the hours on the job were overtime, the issue is exacerbated as your labor dollars explode by 50%.  Or for businesses that get paid based on weekly  budgeted hours, and employees work less than the budget, not only are you  leaving money on the table, the quality of the work could be subpar.   Either situation could leave your business struggling to survive.

Some well-intentioned business owners may use elaborate spreadsheets to track labor hours, but that is a tedious, time consuming and highly imperfect method.  Spreadsheet data is not real-time, interactive nor predictive.  Have you been looking for help?

This is where a telephone timekeeping system does more than capture accurate time for payroll. Our new Budget Planning tool and Schedule Manager analyze actual hours along with future schedules to help monitor your budgets in real-time.  Through interactive charts and easy-to-follow color-coded graphs, you will know each day if your budget is on track or not.

Make better decisions when the Predictive Budget tool systematically and automatically suggests schedule changes to correct your course.  The scheduling data becomes even more dynamic.  As you schedule employees, their actual and scheduled hours for the week are in plain view so that you don’t schedule them for overtime.

Budget monitoring.  Suggestive scheduling.  Overtime management.

It is Predictive Technology that gives you the power to control your own future, not be stunned by it.

This is truly life changing.  It’s dream saving.  And it’s simple.

Budget Planning coming May 1.

*Coming Soon* Chronotek Gives You Power to Predict the Future

“Life can only be understood backwards; but it must be lived forwards.”

― Søren Kierkegaard

The survival of your small business depends upon you understanding and using the past to help predict and control the future. It’s the power of predictive technology and it’s now at your fingertips.

Our telephone timekeeping system for your remote employees has been enhanced with two integrated innovative tools, Schedule Manager and Budget Planning.  Easily create a job budget for any interval of time based on last year’s actual hours or the contracted hours, and then simply schedule out the hours. As your employees punch in and out of these jobs, we crunch the numbers to advise you if the budget is on target or systematically suggest scheduling changes to correct your course. This automatic calculation of actual hours and future schedules against the budget gives you “future vision” to see where actual hours could trend if not managed.

It’s the power to protect your profits.

The Budget Planning tool can also be utilized without making schedules. Create a budget for any interval of time and the system will mark actual hours in real time against the budget to track any variance. Manage with confidence.

It’s the power of simple.

The future is here…coming May 1st.

Take the Time to Do It Right

paperboxThis picture says more than a 1000 words about small business practices. Don’t worry. We will keep it shorter than that in this post.

But notice where the newspaper is…2 and 1/2 feet below the paper box. On the ground. In fact, every house in this neighborhood has a paper box, yet every newspaper was delivered to the ground. The paperboy was more concerned with being expedient rather than excellent.

Expediency in business is not always a good thing. In the matter of the newspaper, several problems could have resulted. A dog could take off with the papers chewing a mess in his wake. Or rain could ruin the paper. Would advertisers in the paper be happy to know that their ads are in danger of never being seen? Or minimally, an entire neighborhood street littered with papers is not attractive and not necessary.

Take the time to do it right. That’s what the poor example of the paperboy teaches us.

We appreciate feedback from our customers about our telephone timekeeping system. We know that as users they have insight that we may not have, especially industry specific needs. Many of the ideas get passed along to our brilliant software development team to ponder the possibilities. We often move forward, but we take our time.

Then before we release a feature or enhancement across the board, we will beta test with a small sample size to tweak and work out the bugs. We can’t get in a hurry. Integrity of our system is of the highest importance because our customers depend on us. The last thing our customers need is a new shiny feature that’s riddled with bugs and complicates, not simplifies their lives.

In the past few years we have released major new enhancements or features, but only after much work and testing. Our QuickBooks Interface is a remarkably powerful tool that saves valuable time processing payroll. Our improved mobile site now allows employees to view their schedules and time cards as well as clock in and out via the web. GPS technology can track the location of employee’s punches. The roll out of these features was slow and methodical. We worked very hard to break them ourselves before releasing them to our customers.

We are about to roll out an improved version of our scheduling tool.  It will replace the current Shift Schedule ‘Beta feature’ that just a few clients have been testing for us.  We have heard from the users of our new Job Scheduling tool that it is just what they wanted.  We know the multi-job schedule view is also very valuable and it can still be seen as such from the Daily Schedule screen; and of course Schedule Viewer is for that 1000 foot view.  We are always working to get it right!

We want to improve the lives of small business owners by offering them a proven way to control labor costs and increase customer satisfaction. Every new feature is produced with that one goal in mind. We will never race to release something new just to keep up with the competition if in the end it may cause more problems than it solves. We choose excellence over expediency.

Now, this is a much better example to follow.

Smart Scheduling Working For You ** New

If you are a current Chronotek user, you’re going to greatly appreciate our new calendar-based Smart Scheduling by the job. It’s the coolest thing since, you know, “sliced bread.”  If you’re still on the fence and haven’t made the wise decision to use technology to capture accurate time for payroll then this might be just the right time.  This new Smart Scheduling tool is one more way we can save you money and simplify your life.

 We provide the advantage with real-time integration.  With calendar-based Job Scheduling, you can view job schedules by day, week, bi-weekly, and monthly.  The powerful advantage is that we house the employee’s LIVE time cards.  As you add an employee to a schedule, you can see that employee’s scheduled and accrued hours in real time so that you don’t inadvertently schedule her for overtime.

We do the math.  At the top of each view (daily, weekly, biweekly or monthly) you can see how many total hours have been scheduled and actual hours accrued for your job, across all employees.  One quick look lets you know if the scheduled vs. actual is off-kilter. Time is money!  Your profits can be wasted if your employees are spending too much time at each site.  And on the flip side, too little time spent at each site can lead to poor quality, resulting in unhappy customers- a deadly poison to your profits.

 We broadcast the changes LIVE.  All new schedules or revisions are LIVE and are pushed out to our mobile site for supervisors and employees to view.  Read more about the power of our newly enhanced mobile site in our Great 8 blog post.

We provide flexibility.  As before, you can create late alerts to notify you by email or text of no-shows.  Various recurrent patterns (i.e. every other week) can be scheduled for jobs that repeat intermittently.

Why is it smart?  This first iteration of ‘smart’ takes scheduling to a new level when the integrated powerful Budget Planning tool (coming soon)  is also used.  This dynamic tool allows you to create budgets with calendar-based intervals.  The three elements of time (actual, scheduled, and budgeted) exponentiates the management information available, putting power in the hands of many management levels.  Budget Planning will let you know if you are on or off target for your seasonal, monthly, annual or “you decide the term” budget.

But more on that later.  First enjoy Smart Scheduling and see how it will change your life. We know it will.


The 7 Secrets of How Simple Happens

Telephone timekeeping. Simplified.

That’s our slogan; however, being simple is anything but simple.

Yet it’s not something our customers would ever know. They want accurate time cards for their remote, hourly employees and they count on us to provide them – we provide timecards, but with ‘ease’ in mind.  Their employees use a landline or cell phone to dial our toll free number and 11 seconds later they are punched into our timekeeping system. And it happens that easily almost 100% of the time.

But so much goes on behind the scenes to produce simple. Here’s a list of 7 things we do to deliver a timekeeping system that is simple to use.

  1. Simple happens because we stay ahead of the need- always maintaining more phone lines than we require. If an employee gets a busy signal, it’s not on our end.
  2. Simple happens because we utilize fail-over technology meaning that if one set of phone lines goes down, all calls transfer to another network.
  3. Simple happens because our servers are retired with plenty of capacity for existing company growth.  Scalability is key for any business with their eye on the future.
  4. Simple happens because of server redundancy and scheduled backups, which means no customer data has ever been lost.
  5. Simple happens because we partner with the best teammates (not vendors) to      provide the best network infrastructure of technology available.
  6. Simple happens because we have a fully staffed IT development team that always has their pulse on our system’s health and are ever moving forward to maintain our innovative industry leadership.
  7.  Simple happens because we have an exceptional customer support team focused on training/assisting our customers.  Our personal touch goes into creating helpful documents such as the online System Guide and instructional videos.

Simple happens, but it doesn’t just happen. Poet Dejan Stojanović said, “The most complicated skill is to be simple.”

 It is not easy being simple.

Price Your Services to Stay in Business

Did you fall in love with the new corner coffee shop because it was so cozy and the prices were half of Starbucks?  Weren’t you equally or more disappointed when it went out of business 9 months later?  Starbucks hasn’t weathered the economic storms by selling cheap coffee.

A small business that sells goods or services must make wise decisions in regards to pricing to have staying power in the business world.  We are passionate about helping small businesses succeed and we know that the odds are against them.  90% of new startup businesses will fail, and between 70-80% of all small businesses will fail within 10 years.  We may not understand the intricate details of your small business or the coffee business, but we have survived a very competitive marketplace in the telephone time-keeping industry for almost 20 years, so we have learned a few things that may benefit you.

We want to help you beat the odds by providing a few pointers on pricing.

Pricing Pointer #1

Don’t try to be the cheapest game in town.  You might actually win.   Your customers want high value at a fair price. Give them high value in the quality of service or products that you provide. If you can provide better quality than your competition, don’t offer bargain basement prices. A business can’t deliver steady, long term high quality at cheap prices. (Heard of ‘bottom out’?)  Long term customers don’t make decisions on cheap. They decide based on value and value comes from the effort you exhort after pricing is determined.

Pricing Pointer #2

Think long term. This means that you will need to reinvest in your business to hire the best employees; be in the most strategic location; marketing smart; use the finest materials and most durable equipment. Then maintain a capital reserve for unforeseen circumstances. Again, all of this is required to consistently deliver high quality. A business can’t do these things without PROFIT. How can a coffee shop stay in business very long selling great tasting cups of coffee served by friendly, competent staff if they are half the price of the competition?  Quality must suffer when the lowest  price is the primary driving force. Do a huge favor for the customers who love you. Position your prices to make a profit that allows you to stay around to serve them. They will be happy to pay to keep you.

Pricing Pointer #3

Keep it simple. Doesn’t it get on your nerves to get suckered in on a low price and then realize you didn’t read the fine print? Yes, the cup of coffee is 25 cents, but add a $1 for sugar + $1 for cream + $1 for a stirring straw and $3 to have it hot. A long lasting relationship is built on openness and trust. Instead put a sign in the window that says, “Only $6.25 for the most delicious, aromatic cup of coffee made from the highest quality beans and served by the brightest and friendliest baristas in town.” In other words, consider everything that goes into calculating a fair price and put it out there. Then be the best coffee shop in town.

Pricing Pointer #4

Be prepared to defend your pricing. Occasionally someone will inquire why your coffee costs more than what they can buy in the drive-thru at the local fast food chain. You’re thinking, “If they have to ask, why would I want them as a customer?”  But clearly understanding your position in the market and being able to confidently communicate it when necessary demonstrates that your decision was carefully considered and calculated for the all of the reasons above. To stumble with your response is a vote of no-confidence and isn’t reassuring to potential customers.

We want you to beat the odds and build a great business that stands the test of time. This requires a big picture, long range perspective and a calculated understanding the importance of pricing.   We also agree with Henry Ford  who said that a business that makes nothing but money is a poor business. Your business will have to make money so that you can survive to make something much more important…a positive difference in the lives of the people you serve…

For those of you whose morning comes too quickly - it is that great cup of coffee before reviewing the Chronotek Dashboard to see who is clocked in.

Small Business Owners Must Act Differently To Get Different Results

A local restaurant owner recently invested a substantial sum of money in remodeling and renovating.  The key part of the project was the installation of a massive bar.  He also slightly altered the name of his establishment.  It appears to be an attempt at rebranding.

The attempt may not be working.  On two recent Friday night visits no one was at the bar.  There wasn’t even a bartender.  But a glance across the room revealed that the owner is still getting what he’s gotten for 20 years…an elderly crowd that orders the daily special, but no drinks.

Why haven’t the upgrades been successful?  An educated guess would be that nothing else has changed.  The hours are still 7am to 9pm.  The bar crowd is just getting started when the restaurant is closing.  A hard decision has to be made.  Change to lunch and dinner hours.  This decision may alienate the current elderly patrons who love the tasty, inexpensive breakfast, but vodka and tonics are more profitable than eggs and bacon.  A business can’t be all things to all people.

We have many small business owners who sign up for a free trial on our telephone timekeeping system with great hopes in mind.  They are finally going to put in place better practices that will save them payroll dollars, protect their jobs and help manage their employees.  We work with them to set up the account and are excited to see them start using it.

Chronotek’s management tools offer so much help that it completely changes business owners’ lives – and they continue with the service, not knowing how they got along without it.  But there are those few – the lost sheep.  The few that can’t seem to get the change to take.   A week or two down the road the employee stop calling and we stop hearing from the business owner.   We just can’t let these go….  A follow up call by our support team unearths a common finding.  The small business owner gave up because he couldn’t get his remote workers to clock in and out of our system.  The employees will give a variety of excuses, “I forgot” or “the system was down”(it wasn’t), etc and the owner will give up in exasperation.

Again, a hard decision must be made and successful small businesses will make it.  The employees must follow protocol or be terminated. They won’t be happy, but the very reasons they don’t want to comply is the reason that the business owner needs our system.  The employees have developed their own systems grounded in a poor work ethic and quite possibly, time theft.  Our system clashes with theirs.

Honest employees should have no problem with their clock in and out times being captured accurately with technology or their location tracked by GPS or late alerts sent to their supervisor.  In fact, they welcome the ease over tracking it themselves.

Making the decision to enhance your management strategies with telephone timekeeping should be a very easy one when you understand that it will help you distinguish good employees from bad ones.  You don’t want the bad employees.  They poison the well.  But making the move does necessitate a change. You are different now.

You must act differently to get different results.

Mobile Site Great 8’s Right on Your Phone


The smartphone has solved a lot of problems in the world today. Well, if we don’t want to classify them as problems, we can at least agree that smartphones have simplified life.

Hanging a picture and need to know if it’s straight? Grab your level. Oh, can’t find it? No “problem”. Just download a level app from the App Store.

Need to deposit a check and the bank is closed? No problem. With your bank’s mobile app, you can take a picture of the check and deposit it just before putting on your pajamas to go to bed.

Forget to record the season opener of Justified and you’re 42 miles away from home? Again, not a problem. Your smartphone can handle that issue as well.

Do you have remote employees to manage?  Don’t have the ability to supervise each site?  We have your back with some major enhancements to our mobile site that can be utilized on your smartphone or tablet. This is also a great tool for your supervisors who have limited access to manage the employees and jobs in which they are responsible.

Here’s a quick run-down of the “Great 8″ ways that our mobile site can improve your life.

  1. If you have an employee call in sick one morning while you are at a breakfast meeting, simply pull up the mobile site on your phone and check for other employees not scheduled to serve as a replacement.  See all of your employees’ weekly schedules with a quick view of their total scheduled hours and actual worked hours week to date. Then click on an employee to see his day to day.
  2. A supervisor can use the web clock method to clock in his entire crew at one time. This saves time and ensures that each employee’s time card gets started and is correct.
  3. Easily see no-shows over the last 12 hours. The direct supervisor may already be aware if she received the late alerts, but the owner or higher level supervisor can keep track of the business with this mobile report without dealing with alerts.
  4. At a glance, see which employees are late to scheduled jobs. Detail includes the job, the scheduled time and the actual clock in time along with the differential.
  5. Review who is currently on the clock. Is there any employee still clocked in who should have clocked out 2 hours ago?  A supervisor might need to check it out.  Did she run into a problem or just forget to clock out?
  6. Need to know every employee who clocked in or out over the past 24 hours?  It’s there.
  7. Make sure that employees aren’t clocking in/out from the bar down the street by viewing the location of their punches (if applicable).
  8. Monitor weekly hours to stop overtime before it happens. Mobile Chronotek reports each employee’s hours, accumulated week to date in descending order.

Our goal is to simplify your life so that you can spend time pursuing the things that bring you joy. Maybe that’s hanging pictures or catching up on good TV shows…


Small Businesses can Leverage Training like Olympic Athletes

The Olympics have been a thrill to watch, but have you ever considered the magnitude of the events for the athletes? They train for years to compete in one event that may last 40 seconds. All of their hard work comes down to a minutiae of time compared to the years of preparation. One small misstep and it’s over. They don’t have another inning, period or quarter to come back to redeem themselves. There’s not another game next week or even next season. Four years. The athletes must wait another 4 years. Back to training to prove themselves best in the world.

One future Olympic hopeful is Hannah Miller, a 16 year old luger who spends up to 10 months a year living away from home and family at the training center. She practices 6-8 hours a day and misses birthdays, Christmases and other holidays with family. She trains this intensely even though she knows the difference between making the team or not can come down to 3/1,000ths of a second and if she does make the team, her dreams can be dashed just as quick. Yet she still trains.

What can small business owners learn from Olympic athletes? One thing is that their business is in a competition. There are other janitorial, security, construction, greenhouse and pool companies in the marketplace with a limited number of medals (or customers) to go around.

Likewise, a successful small business owner must constantly be learning and training to stay competitive in her industry. She must seek out and find the best practice tools to maintain her edge. Many small business owners with remote employees have found a valuable tool in our telephone timekeeping system. They are saving precious time and money by using technology to capture accurate shift times for their off-site workers.

We would like to offer 5 helpful training tips (one for each Olympic ring) to these small business warriors who are using our system so that they can maximize their management efforts.

Training tip #1

The cornerstone of our business is accurate time that’s captured by 2 simple phone calls in and out. But occasionally employees will forget to clock out resulting in an open, incomplete time card. However, this can be easily monitored daily. Each morning review the edit time card screen or the daily time card report to look for red flags.  Use the integrated voice mail system to let John know he needs to call when he clocks in the next morning to report his departure time from the day before. Or if you choose to give employees access to view their timecards online they can quickly see the forgotten punch and inform their supervisor of the correct out time.

Training tip #2

Enter employee hourly pay rates to utilize our Job Summary report. This is a great job costing report to keep up with labor costs at each site for any time period you want to review. Counting the costs is important to make sure your client monthly contracts are fair, yet profitable.

Training tip #3

Use our powerful Payroll Snapshot report to accurately calculate expanded overtime hours like used in California. It automatically calculates over 40 hours in a week; over 8 in a day; over 12 in a day and 7 days in one work week for any pay period setting. Easily track vendors who are OT exempt. It also seamlessly integrates with QuickBooks to export each time card to QuickBooks timesheets. This one feature alone will free up several hours of time each pay period that can be spent on acquiring new customers and optimally serving the existing ones.

Training tip #4

Link job site phones to ensure that employees are on-site when clocking in. Nothing kills your ability to compete like over-inflated, unearned hours. John may finish up early and decide to finish his shift at the local bar by clocking out on his cell phone. By linking phones, this can be avoided and you have peace of mind. Now that’s worth its weight in a gold medal.

Training tip #5

To gain full command of the management tools available be sure to refer to the on-line System Guide.  This valuable reference can guide you through the system at your own pace.  Be sure to review the table of contents often for features that you might not be utilizing to the fullest.  Refer to it often.

Hannah Miller won’t make the Olympic Games in 2018 by just wanting it. She will have to work very hard every day doing the right things to improve her skills knowing that she has one shot to succeed. Unlike Olympic athletes, a small business owner who fails may not have another shot in 4 years.

As Jack Welch, former CEO of General Electric said, “If you don’t have a competitive advantage, don’t compete.”  We are your competitive edge. Maximize us. Go for the gold!

Not Your Vendor

Vendor.  We’ve had them and we bet you have too.  A few of the definitions available for vendor are:

  1. Someone who promotes or exchanges goods or services for money.
  2. One who disposes of a thing in consideration of money.
  3. A person or agency that sells.

We don’t like any one of these definitions.  And we don’t want to be your vendor. It doesn’t convey our heartbeat as a company.  Vendor simply implies an exchange for money.

We have other words that we prefer that really get down between the bone and marrow of why we started this company 20 years ago. 

Teammate…  Partner…  Associate…  Collaborator… Comrade… Helpmate

Now these words imply a symbiotic relationship in which all parties are working toward a common goal and helping each other succeed. That’s our heart – relating to our clients.  So what does this look like in business?  How can you tell if the company you are researching for a needed service will be your vendor or your teammate?

Our experience has uncovered 3 more words to consider when making a decision about partnering for a service.

Identify  -       Listen    -     Responsive 

The right choice should identify with who and what your company is and not attempt to force you into something you are not.  No one understands your business like you do.  You need a service to give you something you don’t know how to do or have time to do yourself.  A great prospect will bring a plethora of fantastic ideas based on a solid understanding who you are and not run you through a cookie cutter process they apply to all of their customers.

A partner will listen intently to learn who you are and to discern your unique needs. Their listening skills should be so in tune to what you are saying that they can hear what you need even though you don’t know you need it. A janitorial customer of ours recently commented that one of her cleaners always forgets to reset the alarm at a job site.  Because we were listening, we discerned that our new Custom Prompts would solve this problem perfectly.  Any extra charge for that, she asked?  Of course not.

A teammate will be responsive to your requests and evolving needs. If they can deliver, they will and keep you updated along the way.

However, a responsibility comes with this responsiveness.  A good teammate will be honest.  If you are asking for something that really isn’t in your best interest, you deserve to be advised, even if it means the loss of a sale.  A good partner wants to build a long term relationship and isn’t short sighted.

As for us, we want to improve your life as a small business owner by offering you a proven way to control labor costs and increase customer satisfaction.  We do want and need to make money, but that’s only a part of the equation. We have a telephone timekeeping system that has been tested, tried and proven for 20 years to help companies in many industries who have remote workers.  Industries such as janitorial, security, construction, painting, landscaping, snowplowing, greenhouses, transportation and many more have simplified their business processes with our system.

Don’t settle for just a vendor.  We don’t.  Strive for a relationship.

Handwritten Timecards Are a Money Trap

It’s easy to fall into a money trap. Maybe you drink a Red Bull once a week for an extra kick start on Monday mornings. Who could blame you? Mondays are Mondays. It’s a great $2.50 a week investment. But then you’re strolling through Costco and you see a case of Red Bulls for $32.50. That’s 24 cans at $1.35 each; about half the cost of your convenience store. “What a deal!” you exclaim and run over a little old lady in your excitement to load the case on your flatbed shopping cart. Now what was just a Monday treat is also your “get me through hump day” Wednesday habit and a TGIF fix. The $2.50 a week pleasure has escalated into an indulgence more than double the cost and blew your budget (we won’t mention the health issues).  Likewise, in running a small business, you have to count every cost and if you don’t, the costs will run away from you and torpedo your budget as well.

A study of small businesses revealed that employees steal an average of 10 minutes a day from their employers. This is more apt to happen when remote workers use the honor system to fill out handwritten timesheets. You may be aware that this practice occurs in your company, but don’t know how to stop it or maybe you haven’t considered it to be a big deal. It is.

Let’s illustrate…and we will assume that your employees are twice as honest and accurate as the average employee, and you only lose 5 minutes a day amongst each of your 15 employees.  At $8 an hour that’s 13.3 cents a minute x 5 minutes a
day =66.5 cents a day per employee.  Doing the math…. all 15 employees are taking 75 minutes a day equating to $10 a day, $50 a week, and $2600 a year in overpaid, unearned, non-productive wages. Ouch!

Realizing all the costs can be even more painful!

  •  A mere 5 minutes a day in timecard inaccuracy results in $2600 a year in overpaid, unearned, non-productive wages.
  • Then you must consider the payroll expenses such as workers compensation and payroll taxes associated with these extra unearned wages.
  • If the average pay rate is more than $8 an hour, your losses are even greater. You are getting nothing in return for these dollars.
  • What’s worse is that you may be cultivating a climate that tolerates dishonesty.

What would you get by utilizing a telephone timekeeping solution that captures accurate time and eliminates the 75 minutes a day waste? Let’s review the savings. In our recent blog article, Control Overtime With Accurate Timekeeping, we calculated that if your 15 employees punch into 2 jobs a day 5 days a week, the monthly cost for accurate timekeeping  would be $175 a month or $2100 a year.  That 75 minute a  day, $2600 a year, payroll loss replaced by the $2100 solution nets at least a $500 savings a year (and possibly upwards of $1000 counting workers compensation and payroll taxes) by capturing accurate time with simple toll-free telephone calls. These savings are probably understated as outlined in a blog article entitled, Would You Trade a Quarter if I Gave You a Dollar?

Then consider other tangibles such as no-show alerts that help to not lose jobs and the seamless QuickBooks Interface that drastically cuts processing payroll time (and makes your bookkeeper happy). Make your life simpler at no net cost to your business. In fact, you make money with an accurate telephone timekeeping service.

Don’t allow inaccurate timekeeping methods to be a money trap for your small business. The costs are real, must be counted and can be avoided. Sidestep into simple with real savings.

Smartphone Web-Enhanced Timekeeping

If you are a small business owner with off-site employees, there’s about a 56% chance that these employees own smartphones. And if you are still using handwritten timesheets to track their time, there’s a 100% chance that your payroll is higher than it should be. Technology can be a powerful force for positive change in your business and it’s readily accessible at your fingertips…or your employees’ fingertips.

We wrote a couple of blog posts last year about a tool that almost everyone over the age of 14 possesses in his or her pocket…the phone. It can be used for more than updating Facebook status, sending tweets and uploading pictures to Instagram. A phone can capture accurate time of your employees, facilitate management efforts and save your business money. When used with the Chronotek Telephone Timekeeping System, it’s the only hardware you need and you don’t need to buy it.

Since we posted these 2 blogs last year, technology has only gotten better and your opportunity to harness it greater. We have introduced a new method to capture remote employees’ time punches…Web Clock Ins via their smartphone browsers. Instead of calling to clock in, employees can have access to our mobile website to punch in. It is quick, easy and provides a very accurate GPS track of their location.

In addition, access can be given on the mobile site for your employees to view their hours worked and any job schedules you have created for them. Doesn’t this sound like less management on your end? No more calls from employees wanting to know when they work next and how many hours they have accumulated. Give them access to our mobile site and put the responsibility on them to keep up with this information.

Sign up for a free trial on our telephone and now smartphone web-enhanced timekeeping system. Use the prevalence of smartphone technology to give your small business some horsepower this year.

Best Business Practices

A sirloin steak may be good, but we all know that a filet mignon is best. Business practices can also be categorized as good and best.

We often hear that small businesses with remote hourly workers pay a set number of hours for a job instead of actual time. If the owner of a janitorial company knows that a building takes 3 hours a night to clean, he’s only paying 3 hours. It’s a strategy to limit payroll expenses. It may not be a bad practice, but is it the best? It may be costing more than it’s saving.

An employee doesn’t have the incentive to stay on the job more than 3 hours even though circumstances may require it. As the 3 hour mark approaches he is motivated to rush and cut corners leaving the quality subpar. Once a week or so the window blinds need to be thoroughly cleaned, but this may not happen if the worker is pushed for time. Will cleaners making minimum wage or just above it spend extra time on a job when they aren’t getting paid for it? This is a threat to the owner. To maintain quality control and keep his customers happy he will need to spend time doing frequent spot inspections on the work.

On the flip side, a job may only take 2 hours 51 minutes to thoroughly do. The owner is paying 9 minutes extra each night. That’s 45 minutes a week on an everyday contract. That’s 45 minutes closer to 40 hours that’s unearned. Or maybe you are feeling the effects of Obamacare and 29 hours is the number you are fighting. Either way, that’s 39 hours a year. A full week or more of unearned pay. And this math is assuming 1 job for each employee. Double it if an employee cleans 2 sites a night.

But what happens to work quality if you utilize telephone timekeeping to capture accurate time and that’s what you pay? The employee isn’t motivated to rush his work. He will spend time making sure that it’s done right. If you find that the job is routinely taking more than 3 hours, but the quality is top notch, then you may need to reassess the contract. Have another one of your best workers clean that site for a week. Evaluate her time on the job relative to performance against the first employee.

If the job is taking less than 3 hours but the workmanship quality is excellent, then you are making more money on the contract and you don’t have to spend as much time doing spot inspections.  Give your employee a bonus.

So, on one hand you keep things simple and try to limit payroll by paying a fixed amount of hours per job, yet you have to strictly monitor those sites for quality control. Your employees aren’t incentivized to do thorough work and this leads to increased management efforts. On the other hand, you pay actual time captured by a technologically advanced timekeeping system and your workers don’t cut corners. The result should be higher quality workmanship and less oversight needed by management. Management time is valued higher than employee time.

One method may be good, but one is definitely best.

Test Drive Different Telephone Timekeeping Systems

It’s the start of a new year and you are reviewing and rethinking some of your small business practices. If you were hoping that 2014 would be easier, you may be disappointed. A couple of the larger concerns are the possibility of an increase in the minimum wage and the impending January 2015 deadline for companies with more than 50 employees to comply with Obamacare.

If your small business has remote workers and you’re still relying on handwritten timesheets to gather their time, 2014 is the year to stop the insanity!  As minimum wage increases so will the losses with timecard theft.   The snowball effect happens when you end up paying additional payroll taxes on hours that are not actually worked.  You are losing money to inaccurate timesheets and wasting time (which is money) on collecting and manually processing them for payroll. Read our post, Minding Your Minutes, to see the numbers. You need a technologically advanced timekeeping system to capture accurate hours for your off-site employees.

It is time to cut the losses before they get even larger in 2014.  Not quite ready to choose an on-line timekeeping system?  We understand that you want to choose the right system.  Search Google and many choices come up. They all say that they are the best, but which one really is? No, you don’t want to waste a lot of time and effort only to realize that the system you tried isn’t good for you. And yes, there is a way to mitigate your fears.

Instead of going all-in by signing up for a free trial on a telephone timekeeping system and putting all of your employees on it for 30 days, why not sign up with 3 companies and test 3-4 different employees on each?   Sign up for a Chronotek account.  Do side by side by side comparisons of all the features, simplicity, pricing and customer support. We can’t overstate the importance of calling and emailing the customer support departments of each company during your trial. You need to know that your timekeeping company has staff that is easy to work with, responsive and helpful.

It may seem odd that one timekeeping company is recommending that you test drive other systems, but we are passionate about small businesses succeeding and we want what’s best for you.   Our 20 year proven track record gives us pronounced confidence that we are the right choice for most small businesses with remote employees, but we want you to be comfortable with your choice. Most of all, we want you to make the switch to a telephone or web-based timekeeping system. It’s the best resolution you can make to help your small business fight off the challenges that the government keeps tossing your way.

Small Business New Year’s Resolutions

Lose 10 pounds. √ Check.
Quit smoking. √ Check.
Spend more quality time with my family. √ Check.

The same resolutions that you made last year. They are all worthy goals, but do you have any for your small business in 2014?
• Do you want to cut payroll without layoffs?
• Provide better service to your customers?
• Reduce the time and hassle for processing payroll?
• Manage remote off-site workers more efficiently?
• Eliminate or control over-time?

The Chronotek Telephone Timekeeping System is your simple solution to helping your small business meet its goals for the New Year. We wrote several blog entries this past year that explain why telephone timekeeping for your remote, hourly employees is a fantastic idea. In this post we will guide you through some of our greatest hits of the past year.

The reasons that telephones should be utilized as a tool to track and manage your remote employees are outlined in two blog articles, The Universal Appliance and What’s In Your Pocket? Such a simple, pervasive and inexpensive device can be a powerful instrument in your small business success.

So, how can you cut payroll without pink slips? No spoiler alerts here, but two words…accurate time. Time really is money. $7.50 an hour is 12.5 cents a minute. That doesn’t sound like much, but when you are losing several minutes a day per employee to inaccurate timekeeping methods such as handwritten timecards, those minutes add up. We illustrate this point in Minding Your Minutes and Would You Trade A Quarter If I Gave You A Dollar?

Providing better service to your customers is always near the top of your list and one way to do it is to insure that their work gets done and on time. When you have remote employees it can be hard to manage this aspect. You don’t have eyes in the field at 2am when your work is being done or at least scheduled to be done. We can help. Our blog post, Risk and Reward…It’s About Time explains why the effort to set up a timekeeping system is worth it.

Technology is a great investment to save time on many mundane business tasks such as processing payroll. In our post, Solid Investment Strategies Necessary for Business, we outline why telephone timekeeping is money in the bank.

It’s hard to manage employees that you don’t see. The best thing you can do to manage your employees more effectively is to hire the right people to start with and have a way to monitor them. Our post, The Right People, explains how our timekeeping system can help you filter out the wrong employees and recognize the good ones.

Finally, overtime is a profit killer. It can bust out the bottom of your bottom line. If you like to see how numbers can paint a picture, see our blog post, Control Overtime With Accurate Timekeeping. Be warned. The numbers may frighten you.

So, there you have it. Simple solutions to help you succeed with your small business’ New Year’s resolutions. And by the way, when our system saves you time and money, you’ll have more of both to spend with your family.

Control Overtime With Accurate Timekeeping

Employee overtime is sometimes unavoidable. Big projects come up and the work has to get done and the overtime must be paid. But it should never become a routine part of a small business plan. A company that pays overtime every week can save 1/3rd by hiring a part-time employee. Another proven method to cutting down or eliminating overtime is utilizing technology for accurate timekeeping.

We would like to toss a few numbers at you to illustrate why overtime is toxic for your small business…and how we can help. Who likes people who only highlight problems without offering solutions anyway?

As an example, let’s say that your small business has 15 full-time hourly employees. On average their hourly pay rate is $9. Your weekly payroll is $5400 or $280,800 annually. But what happens if each employee works just one hour of overtime each week? That’s 15 hours x $13.50 an hour=$202.50 a week and $10,530 a year. That figure comes straight off your bottom line. Factor in payroll taxes and the numbers are even more painful to your profit margins.

You could hire a part-time worker to cover those 15 extra hours a week at $9 an hour for $7020 a year. That’s a $3500 annual savings and sounds like a grand idea, right? We have an even better one.

In our blog article, Minding Your Minutes, we referred to an article that stated companies lose on average 10 minutes a day to employee time theft because they use outdated methods to track time. This article also referred to a study that showed that using technology such as ours can decrease overtime costs by 59% (as a percentage of payroll). Our system captures indisputable accurate time for timecards because it simply captures the punch-ins and punch-outs based on phone calls made by your employees. It’s that easy. Your employees call a toll free number, put in a code and we capture their time.

Back to our example. Let’s assume that our system works effectively and eliminates all of your overtime and saves you the $10,530 a year plus payroll taxes. What will that cost you? If your 15 employees work 2 jobs a day 5 days a week, your monthly cost would be $175 a month or $2097 a year. That represents a savings of overt $8400 versus paying the overtime.

Implement our system instead of hiring a part-timer to eliminate overtime and we will save you over $5000 a year (and we are much easier to manage). And oh yes, those pesky payroll taxes must be factored in, also.

How does that sound for a solution to your overtime problem? It’s more than shallow talk. We’ve seen it work for our customers for almost 20 years.

The Right People

We’ve all seen it…an ongoing parade of restaurants open and fail from the same location. Every time a new one opens we feel sorry for the brave soul who dared to venture yet once again. But occasionally one makes it to thrive. Same spot, same target market, similar prices, quality and menu items. What is the difference?

Ask any patron and the answer is easy. The culture and climate changed because of the people. Either the owner, manager, hostess or cashier, but the right people breathed fresh air into the business. As a small business owner, it’s extremely important that you also have the right people on staff.

How do you go about ensuring that your staff is your strongest asset?

We can help, especially if you have remote employees.  A small business owner must have the highest level of trust in off-site workers.  Managers can easily keep track of office and warehouse employees, but off-site workers have no eyes on them.  Our telephone timekeeping system with its many employee management tools can be your eyes in the field and your filter to sift out the bad employees from the good employees.

  • Discover which of your workers are consistently late to jobs. With handwritten timecards, all of your workers are ‘seemingly’ always on time to all of their jobs.  With accurate time captured by a simple call to clock into our system, you can see live data as to which employees really are on time and the ones who are late. You can also get text or email alerts for the late employees.
  • Know which employees aren’t on the job site when they clock in or out with our GPS location tracking feature.
  • Distinguish between employees who work diligently and those who don’t.  You probably have a good estimation as to how long it should take to complete the scope of work at each location. Use our job schedules to compare actual times versus scheduled times at each job site.
  • Learn the character of your employees. You may notice that 98% of your staff can clock in and out of our system all the time, but the same 2% frequently complain of call-in issues. This is valuable information about the character of the 2%  if they are using the same phones or have the same cell providers as the 98%.       What’s the real reason they didn’t clock in or out?
  • Catch employees clocking in and out for each other with our Random Voice Verification system. The employee repeats their name saved in a voice message for their assigned supervisor.

By using each of these tools a small business can quickly discern the right employees and the wrong ones for their business.  Perhaps you can create a scoring system for your employees. This continuous filtering will insure that you build a solid, honest and reliable workforce, which as you know, is your best chance for success.

Let us breathe some fresh air into your business!

Small Businesses Live Between a Rock and a Hard Place

What do you call that tiny sliver of real estate between a rock and a hard place? Small businesses owners are starting to call it home. Beginning in 2014, the government (rock) will require them to provide affordable health insurance for their employees while pushing for a higher minimum wage. Pushing in on the other side are the worker’s compensation carriers (hard place) who are raising its rates on many small businesses. How can a small business find any breathing room?

One of our long-time customers had an idea. He came to us. Kevin, the owner of a janitorial company in New Hampshire, called and said that his workers comp provider is trying to raise his rates by 25% percent. Kevin performs a litany of services for his clients and he uses our telephone time keeping system to track the time his hourly employees spend on each. One of his services offered is window cleaning. His workers comp provider noticed an increase in this “hazardous” activity over the past year and is trying to reward Kevin’s entrepreneurial zeal with a nice little rate bump.

Kevin wanted to know if he could pull a job report from our system that showed how much time his employees spent on window cleaning all of last year. You bet. Our report indicated that his total window cleaning hours last year accounted for 2% of his total labor hours. 2012 represented a 14.5% increase in window cleaning over 2011. Does either of these stats justify a 25% increase in his rate that means thousands of extra dollars out of his pocket? Armed with empirical data from our system, he is anxious to find out and so are we.

We have mentioned before that telephone timekeeping system can save a small business 2-6% in payroll by capturing accurate time. Now we are seeing that maintaining accurate and thorough records may save a small business thousands of dollars and protect the patch of ground it calls home.

ObamaCare Postponed. Prepare Now.

In a previous post, New Numbers For Small Business, we outlined the implications of the new Obamacare law to small businesses.  This law will require businesses with at least 50 employees to provide healthcare coverage to employees who work on average 30 hours a week. The mandate was to be effective January 2014.  As an update to that post, the Obama administration has postponed the start date of this mandate until January 2015. This one-year delay gives small business owners extra time to prepare. For the same reasons outlined in our earlier post, businesses should take advantage of this reprieve.

An article in USA Today indicates that the economy felt the impact of the anticipated 2014 change. While there was job growth, much of the increase has been with part time jobs. This makes sense as employers want to avoid paying for health insurance.

Since March, 791,000 part-time jobs have been added, while the increase in full-time jobs has been only 187,000.

The majority of the new jobs in July came from 4 low wage industries: retail, restaurants, home healthcare and staffing firms. These sectors accounted for 60% of the growth.

We expect that the trend towards more part-time workers will continue as small businesses adapt to pending changes in the healthcare law. Small businesses will need to be diligent in tracking hours worked by their part-time employees, especially their remote workers in order to keep their hours under 30 a week. Since handwritten time cards can be easily fudged, it’s imperative now more than ever that small businesses transition to technology for their time keeping methods.

Obamacare is coming. The effect on your small business can be mitigated if you make the most of its postponement.

We can help. It’s about time. Let’s get started.

Not Wasting Your Time

You bring home the new windshield wipers that you just purchased; the 19-inch wipers that the salesman insisted were right even though you suspected they were too short.  You install them and… you were right.  Ughhh…

Option 1:  keep them and live with the inconvenience.  Option 2:  return them.  That’s a pain.  Or Option 3:  put the old one’s back on.  But that doesn’t make sense.  They needed to be replaced.  Any way you slice it, the time you really didn’t have to begin with has been wasted…or at the very least, not optimized.

If you own a cleaning company, a security guard company, a construction company or any service-oriented company with remote employees and you sign up for a free 30 day trial on our telephone timekeeping system, we don’t want you to experience this same annoyed feeling.

We realize that a free trial isn’t totally free.  Time is invested inputting the employees and jobs and learning the system.  Then this new time and attendance tracking method must be rolled out to your employees.  Your time is not free.  We know.  Time is our business.

We also know our system will give you peace of mind and a better life.  We believe that so much that we will invest our time in your business.

Let us help you use your time wisely.  Simply sign up for a free trial and give us 15 minutes on the phone.

  1. We will enter your employees (up to 20 for the trial).
  2. We will enter your jobs.
  3. We will set up your alert destinations to receive check in and out alerts.

(Employees can start clocking in right away!)

Try Chronotek Free



Then we will continue to help you by providing free ongoing customer support over the phone, by email, chat or webinar – as much time as you need.  We will be your partner.

You will also discover that our employee management system gives you back time, which you can waste any way you choose.  With peace of mind, more control, and higher profits you can afford to waste a little time.

Timekeeping 101: Minutes and Decimal Hours

Many people hate math and all of its evil cousins, such as algebra, calculus and decimals.  While one may argue that the real life practical use of the first two is non-existent, it’s hard to be a small business owner and not come across decimals on a frequent basis.  This is especially true for the wise service-oriented small business owners who use a telephone timekeeping system to capture accurate time for their remote hourly employees.  On most timesheet reports, the minutes will be reflected in a decimal form.  But don’t fearour timecard reports give you the decimal format (used in payroll) and the equivalent time in hours and minutes (numbers we are used to seeing).

For example, 4.35 hours in NOT 4 hours and 35 minutes.  Because time is a number system with 60 as its base (not 100 based) the math is not that easy.     In reality 4.35 hours is actually 4 hours and 21 minutes.  The calculation is .35 x 60=21 minutes or 21÷60=.35.

It helps to think of the basic time conversions we know (see the last row in the chart):

• 15 minutes is a quarter of an hour, .25

• 30 minutes is a half of an hour, .50

• 45 minutes is three quarters of an hour, .75

• 60 minutes is one hour, 1.00

But who has time for all of that? We are all for keeping it simple. Below is a handy conversion chart.  Feel free to print it off and refer to it when faced with a challenge in which the conversion wasn’t done for you.

converions hours to minutes

Risk and Reward… It’s about Time.

You’ve done your homework and know that telephone timekeeping for your remote hourly employees is a fantastic idea. You know that it can save you 2-6% on payroll and countless hours of processing it. You know these things to be true, but you still haven’t done it. Why?

Because you also know that implementing any new system can be hard, even harder if you have to train and integrate other people into it. You may be completely sunny about the idea, but some of the old dogs may bite.

Yet, the idea won’t go away. It haunts you as each day passes and you haven’t taken action. You would love to have an extra set of eyes in the field and you know that a good telephone timekeeping system is the answer.  Alerts when your employees are late to scheduled jobs; location tracking when your employees clock in and out; help to prevent buddy punching are a few of the features that you’ve read about and would help alleviate some of the daily stress of running your small business. Life could be so much easier. Still you procrastinate.

Greater than the desire to take this bold and wise step is a fear. Yes, a risk that you can put forth all of the effort and time into learning the system and training your employees only to get to the end of your 30 day trial period and discover that the telephone timekeeping company you tried is a dud. You do not need to waste your time.

A famous man once said (or almost said), “Better to have tested and lost than never to have tested at all.” Well, maybe not. Your time is too valuable to test and fail. You need simple.

That’s why we do everything in our power to guarantee your success and we invest our time to make that happen. We have a plan for you to prosper.

  • Free customer support. All of the time.
  • Free weekly webinar training seminars. Attend as many as you want.
  • Free private tutorials at your convenience.
  • Free assistance inputting your employee and job data when setting up your account.
  • And yes, all of the life enhancing features you’ve read about are all free. It’s quite simple. We charge you 2 fees. One for monthly access and the second is the per call charge for employee clock ins and outs. That’s it.
  • Reach us by phone, email, or chat line. We are accessible.

We understand the risks involved. We’ve been helping companies like yours for 18 years and that’s how we know that the rewards are great. Life simplified.

Choose wisely. Choose once. It’s about time.

What’s In Your Pocket?

Everyone should have a Swiss Army knife is his pocket.  With this one tool a person can tighten a screw, open a soda bottle, trim nose hairs, saw a small branch, cure the common cold, and various other useful functions.  Chances are that most people are packing another powerful multipurpose tool in their pockets as well…the phone.

Phones can save small businesses thousands of dollars each year in their largest   expense…payroll.  Employees who work at remote locations generally don’t have actual time clocks to punch, so their employers must rely on the honor system and handwritten timecards.  Utilizing phones as a method for remote employees to punch in and out of jobs through a telephone timekeeping system captures accurate time that could yield a 2-6% payroll savings.  

What more can a phone do for a small business other than save hundreds, if not thousands of dollars in payroll?  With a timekeeping system like Chronotek:

  • Alerts can be sent to a supervisor’s cell phone as a text message or email when employees “no-show” to scheduled jobs. This feature alone can save a company a contract by making sure the job is covered.
  • Supervisors with smartphones can use our web-based mobile site to view schedules, no-shows, late employees, employee’s status, the call log and an over 40 hours report.  This is a great tool for busy supervisors on the go.  Catch overtime before it happens!
  • Our new web clock-ins (an enhancement to the mobile site) allows supervisors to use the web to clock-in groups of employees, which saves time and money.
  • The location of clock-ins/outs by a cell phone or smartphone web browser can be tracked by our GPS location tracking feature.

The greatest reason that any small business should consider using the phone as a strategic application is that almost every building has one; and every person has access to one. The phone replaces the expensive hardware that a business would need to purchase to implement traditional timekeeping methods.  Why carry around a set of Ginsu knives when one sharp pocket knife will do?      

The phone may never be able to peel an apple, but it is one tool that every small business with remote employees should have in their pocket.

Would You Trade a Quarter if I Gave You a Dollar?

If someone offered to trade you a dollar for a quarter, would you accept the trade? You would probably back up a truck to haul away your good fortune. For businesses using hand-written time cards to track their employees’ time, Chronotek has such a deal.  Our industry leading telephone timekeeping system, with over 15 years of proven excellence, can save these businesses between 2-6% on their largest capital outlay, payroll (savings averages according to the American Payroll Association).

Times are tight and you may think that you can’t afford to implement a telephone timekeeping system. Our clients have shifted that thinking – and they are getting ahead of their competition!  Our system is not a cost; it is an investment – with benefits.  We don’t pay you to use Chronotek, but it seems that way.  The return on investment is only part of the savings. When you manage your employees more effectively you give better service to your customer.  Chronotek provides a good return on your investment and a comprehensive employee management tool.

The following chart illustrates how Chronotek saves people money by capturing accurate time…  no padding on Chronotek time cards.   We estimated 20 employees working a 6 hour, 5 day work week, with 2 clock in/outs a day.  Employees would make 870 calls a month costing $129, with a possible savings of $707 a month (4% of payroll less cost of system).

Check out the pricing calculator for your estimated savings.

An investment with benefits…  Save time by not having to collect and process manual time cards…  Run payroll reports with accurate time cards…  Receive alerts when employees do not show for jobs…  Prevent buddy punching with Random Voice Verification…  Send voice messages your employees must listen to.

Put another way, approximately every $1.25 invested in Chronotek could yield a return of $7.  Can you afford to wait any longer?   Save money, work smarter and stay ahead of your competition by implementing proven technology.  Get your truck and we will load up your savings!

Automatic Lunch Deductions Can Be Unhealthy

Charles de Montesquieu, a French social commentator and political thinker during the 1700’s said, “Lunch kills half of Paris, supper the other half.”  If small businesses aren’t careful, lunch can kill them as well.

We have received many calls recently asking if our system allows for an automatic lunch deduction. This topic circles around occasionally.  The answer is still no…and while avoiding expensive litigation is a great reason NOT to begin this practice, another should be considered. It is our raison d’etre…capturing accurate time.

A company may offer an automatic 30-minute lunch deduction; however if it required employees to clock-in/out for lunch, it may discover that employees are taking more than 30 minutes a day.  That would accrue several minutes a day for each employee working 5 days a week, 20 + days a month.  An employee who makes $7.50 an hour and is overpaid 5 minutes a day would receive over $160 annually in unearned income.  Make it $200 after payroll taxes and FICA, and then multiply that figure by the number of employees on payroll.

Another consideration is not just the unearned, undeserved money that is paid to employees who abuse lunch, but it’s the unmerited time that accrues towards their weekly timecard. According to the guidelines under the new healthcare law that goes into effect January 2014, an employee who averages 30 hours a week (or 120 hours a month) is fulltime equivalent (FTE). If a company has 50 employees or more then it must provide affordable health insurance for these FTE employees or pay a fine.

Unlike any other period, small businesses must diligently pursue accurate time keeping. Allowing unearned time to accrue on timecards for part-time employees can be an expensive, yet a very avoidable threat to a business. We understand small businesses’ need to comply with the law’s requirements for lunch time and breaks, but a better way exists than doing an automatic lunch deduction. Two calls a day (a call out for lunch and then back in from lunch) is only 25 cents a day (or less) per employee. A quarter is a great investment to ensure legal compliance while also strictly monitoring time.

Enjoy your lunch. Don’t let it kill your business.

Minding Your Minutes

An old adage says, “mind your pennies and your dollars will watch themselves”.  The same is true when you mind your time, especially when time equals money as it does for small businesses.

We had the opportunity recently to speak with a gentleman interested in our services. He ran a pricing estimate on his 14 employees to clock-in/out each day, 5 days a week.  At almost $92 a month for our telephone timekeeping system, he didn’t think that he lost that much time in dollars each month.  It’s a valid concern.  Small businesses must weigh the cost/benefit of every dollar spent.

We felt called to task and decided to quickly run our own estimates.  The assumption behind capturing accurate time with a telephony system is that companies overpay their employees due to the inefficiencies of handwritten timecards.  If a janitorial company pays $7.50 an hour and on average loses 3 minutes a day to each of its 14 employees, that results in $114 in overpaid wages each month. Factor in higher wages such as the proposed hike in the minimum wage  to $9 an hour and more than 3 lost minutes each day, the wasted dollars gush out like a busted dam.

Another interesting article states that companies lose 10 minutes a day to employee theft.  In our example above, that’s $375 a month in overpaid wages that can be prevented by a $92 a month investment.  Most everyone would invest $92 to receive back 4 times that amount.

It is a shock to the system to learn how quickly lost minutes turn into serious dollars.  Wouldn’t it be great to have those dollars back? It would be a beautiful thing.